Monday, 24 June 2019

macOS 10.15 Catalina preview

There might be no better microcosm of 2019 Apple than Catalina. The latest version of macOS arrives during a transitional time for the company. The desktop is a showcase for increased focus on content, a continued push toward cross-platform compatibility and a renewed push to court creative professionals.

For a few years now, the desktop operating system has played second fiddle to iOS, but the long mobile honeymoon has begun to wane, as smartphone sales have begun to flag for the first time since Apple revolutionized the category with iPhone. The company clearly sees a future in the billion-dollar play of Apple TV+, while the return of products like long-lamented Mac Pro find it attempting to reassert its core audience.

macOS 10.15 has a lot updates to comb through, but the new stuff largely focuses on two primary categories:

  • Changes in the way Apple serves up content, with new versions of Apple Music and Podcasts (farewell, iTunes) and TV.
  • Playing more nicely with iOS and mobile devices. This, of course, has been a longtime push for the company, but the ease of porting iOS/iPadOS apps through Project Catalyst and Sidecar, which brings native second screen support to the iPad, are arguably the two biggest changes to the operating system this time around.

Apple Music

Apple users of a certain age got a little misty-eyed with this one. macOS updates are probably not the best way to mark the passage of time, but at least they appear year in, year out, like clockwork. Like the slow, silent death of the iPod Classic, the end of iTunes does point to the closing of an important chapter for the company — and digital music in general.

Apple, of course, has been prepping us for this inevitability for years now by breaking the iOS version of iTunes into separate Podcast and Music apps. Honestly, it’s a little surprising that it took so long for the desktop version to follow suit.

“Customers love iTunes and everything it can do. But if there’s one thing we hear over and over, is can iTunes do even more?” VP Craig Federighi jokingly asked onstage at WWDC — before offering a mock up of the application bundling in Calendar and Mail. That got a big laugh. Engineers love that stuff.

The company positioned the newer, leaner desktop version of Apple Music as part of the war against software bloat. That’s part of the story, but the real issue at play here is how the conversation has shifted from digital music ownership to subscription-based services. Apple Music is now more front and center, an added leg up in the company’s continued battle against services like Spotify.

Even with the name change and shift in focus, however, the app will prove familiar enough to longtime iTunes users, right down to the logo. And for those concerned about the total destruction of the nearly 20-year-old software, the iTunes name is, in fact, staying around in the form of the “iTunes Store,” which distinguishes the legacy download store from Apple’s streaming offering. No doubt labels are continuing to push access to music purchases, though whether “iTunes” will continue to exist in this small sliver of macOS remains to be seen.

For all of the sentimentality, the continued use of both “iTunes” and “Apple Music” has likely caused some level of confusion among consumers. Hell, I know I still refer to the Podcasts app as “iTunes” from time to time. Old habits, etc.

“For You” is now the centerpiece of the Apple Music experience. The homepage operates similarly to what you get with iTunes, offering up a combination of curated suggestions, recently played and recommendations from friends. The offering is more dynamic than before, tailoring more of the content to Apple Music listening.

If you’re like me (longtime Spotify user here), the app will prompt you to sign up for Apple’s service. This will no doubt serve as an annoyance for non-subscribers looking to listen to their own local music collection. You can largely avoid this by navigating directly to the Artists, Albums or Songs icons in the sidebar or by keeping your searches to “Your Library.”

Apple TV

The macOS version of the Apple TV app gets a major update following hot on the heels of its iOS counterpart. Apple’s very clearly priming the pump here to ready its billion-dollar premium streaming offering, which is due out at some point in the fall.

Like Apple Music, most of the big changes here are how the content, in preparation for what looks to be a pretty big paradigm shift for Apple heading into the end of the year. But while we’re all waiting for TV+ to drop, the company has brought one key addition to the app: Channels.

Announced at the company’s big TV event earlier this year, Channels integrates premium networks like HBO, Show and Start directly into the app. In addition to competing directly with Netflix, Hulu and the like, Apple is also hoping to replace your cable provider. And honestly, given the approval ratings of companies like Comcast and Time Warner these days, that might not ultimately be that much of a challenge. Of course, whether people look to Apple to take that step may depend on the success of TV+ as an effective Netflix replacement.

Up top, content is divided into four categories: Watch Now, Movies, TV Shows, Kids and Library. The format is similar to Apple Music, in that content discovery is pushed out from, with the library relegated to the last tab. For now, that means downloads and cable channels. In the future, that will no doubt mean a direct front up front to subscribe to Apple TV+. Likely the streaming service will have prominent placement among the Watch Now recommendation, along with its own tab up front.

Kids get their own tab this time out, as well. The tab curates family friendly fare into a single location, including some familiar IP like Mickey Mouse and Charlie Brown, along with movies and TV broken down by age groups (2-4, 5-7 and 8-10).

Podcasts

Podcasts have long had their moment in the sun on iOS with their own standalone app. Now they’ve been liberated on the desktop. Like the new Music app, Podcasts isn’t much of a departure from iTunes. Now that there’s something in the neighborhood of 700,000 individual shows, however, it’s probably about time they’ve got their own thing. Likely the app will take on more of its own individual voice as it matures.

As with the mobile version, Listen Now is the primary pane, offering up shows in reverse chronological order. This change was met with mixed results when the company implemented it on iOS. As someone who prefers to listen to podcasts in the order they’re posted, I’m not a particularly big fan of the setup. I’ll be spending more time listening from the bottom up in the Downloaded section.

I do wish the company offered a little more control over how shows are served up. I’m sure I’m not the only one who’s extremely particular about these sorts of things.

Like all the the other content updates, discovery continues to be king. The company has invested a lot in editorial curation in recent years, knowing that recommendations are the best and easiest ways to get people to keep engaging. It’s always nice to see podcasts getting an increased focus from big companies — Apple in particular. After all, it was one of its product lines that gave the medium its name.

Sidebar syncing

Here’s an interesting piece that didn’t get much love during the keynote earlier this month. Device media syncing has traditionally been the realm of iTunes. Now that the company has broken up and effectively sunset the app, it’s opted to integrate the feature directly into the finder.

Now when you plug in an iOS device, it will pop up in the Finder sidebar alongside other drives. From here, you can check to see if your software is up to date, restore the phone and manage backups. It also shows how much storage you’ve got left, battery charge and a bunch of other pertinent information.

A menu up top gives options for managing music, movies, TV shows, podcasts, audio books, books and photos. It’s a bit of an adjustment, managing all of that in the Finder, but it’s nice having it all up front, in one location.

Photos

I’ll be honest, I don’t really use Photos very often on the desktop. In fact, I’ve apparently never actually used it on the work laptop I’ve used to install Catalina (caution, meet wind), requiring me to walk through the install process. That said, there are some nice additions borrowed from the iOS version that do make the macOS version more engaging.

Users can view photos by Days, Months or Years. If you have location on for shots, the software will present things contextually, so you can view anniversaries and the like. Apple presented a really compelling application onstage with the birthdays of a child throughout the years, allowing you to see all of that date in one place. It’s a bit like a more powerful version of Facebook’s anniversary feature.

Like the iOS version, Apple uses AI to identify the “best” shots, which are presented in a larger format, while less aesthetically pleasing ones (I regularly snap photos of my hotel room numbers, for example) are removed from scrolling. The app will also auto-play live photos as you scroll through, for a more dynamic experience.

Sidecar

This is arguably the most eagerly awaited addition of the bunch — certainly it’s the one I’m most excited about. I’ve been a user of both Luna and Duet. And honestly, up until a few months ago, I didn’t expect this would be the sort of thing Apple would bake directly into their ecosystem. But here we are, and I’m excited. Third-party solutions have relied on clever workarounds with varying effects.

With Sidecar, iPads double as a secondary display. Third-party solutions have been a godsend for me on the road. When I get to my destination, I break out the iPad, set it up on a stand and use is it for my Tweetdeck feed and online resources while writing up stories in the main window.

All of this can be done with Sidecar’s extended desktop, but the feature takes things further, making this as close as we’ve come yet to an officially sanctioned touchscreen Mac, with touchscreen Apple Pencil input. The latter works by mirroring the display on the iPad. The effect is something like using a Wacom tablet to draw on the content housed on your primary display, while the Mac does all the heavy computational lifting.

That last part is particularly important, given who Apple is going after with the feature. Sure it’s handy among frequent travelers, but the real target here is creative professionals, a category that Apple once dominated outright, but for whom it has begun to experience increasing competition through the likes of Microsoft, with its Surface line.

The feature is compatible with pro apps with stylus support, from Photoshop to Maya. The MacBook Touch Bar, meanwhile, lives at the bottom of the iPad display. The secondary display features a wide range of touch gestures, as well, including:

  • Cut: Double three-finger swipe up
  • Copy: Three-finger swipe up
  • Paste: Three-finger swipe down
  • Undo: Three-finger swipe left
  • Redo: Three-finger swipe right

Best of all, it works both wired and unwired, though the former is recommended in situations where there’s a lot of wireless noise around you. Per Apple, the system should be able to connect up to 10 meters away, using a combination of Bluetooth and Wi-Fi to connect and send signals with minimal lag.

I’ve taken to using the feature to spread out a bit in my local coffee shop (yes, I’m that guy, now) and have been really impressed by the responsiveness. There are a few ticks here and there that I’d change (for example, adjusting the brightness on the iPad’s touchbar just impacts the primary solution), but

Accessibility

It’s always refreshing to see companies add features to make experiences more accessible for people with disabilities. Voice Control is the big one here. Thankfully, I’m not in a position that requires access to such features right now in my life, but I’ve been playing around with the feature using some of the actions highlighted in the video accompanying the announcement at WWDC.

Understandably, it takes a lot of getting used to, including learning the limitations of what the system is capable of. But playing around with it for a bit, it’s easy to see how this could be a game changer for users who are unable to access traditional input methods.

For example, I started with “Open Messages.” Then, “Show Numbers,” which overlays numbers on the variety of different actions. That means instead of saying “compose message” like I might with Siri, I say “15” and then begin inputting text on that line. It’s still early days for the feature, of course, and it may have limited application with some third-party apps, but I’m still glad to see Apple making a point of including it here.

Look for some more hands-on write-ups with various new features in the coming months. The public beta of Catalina drops today. The final version is set for release some time this fall.



from Apple – TechCrunch https://tcrn.ch/2IGpxMg

Sunday, 23 June 2019

Week-in-Review: YouTube’s awful comments and Google’s $1B tech-free investment

Hello, weekend readers. This is Week-in-Review where I give a heavy amount of analysis and/or rambling thoughts on one story while scouring the rest of the hundreds of stories that emerged on TechCrunch this week to surface my favorites for your reading pleasure.

Last week, I talked about how the top gaming industry franchises were proving immortal and how that could change. I mainly asked questions and I got some great answers in my email. Keep the feedback coming.

An interesting corollary to that conversation was Niantic releasing its Harry Potter title this week, a game that takes liberal gameplay cues from Pokémon GO but attaches it to new IP. The big question is whether Niantic can strike gold twice; here’s an Extra Crunch interview my colleague Greg did with the startup’s CEO.


This week, the biggest tech topic at hand from the big companies was probably Facebook’s Libra cryptocurrency, I’d normally dig into that but my colleague Josh did such a bang-up job breaking down Libra and why it’s important that I don’t feel the need to. You can read his explainer below.

Facebook announces Libra cryptocurrency: All you need to know 

In the midst of scouring this week’s headlines, a pretty low-key story from Friday caught my eye detailing how YouTube was testing a version of its app where the comments were hidden by default. Companies test this stuff all the time and it’s hardly a commitment but it did make me reflect on how the nature of user-submitted comments has shifted and how certain platforms develop community cultures based on the way those comments are sorted.

Web comments have been searching for their final form for a while now. Twitter turned comments into the main 140 character dish, but Twitter’s influence is getting baked into a ton of platforms. Sites like Instagram are starting to gain a greater understanding of how users want responses to complement their content and the opportunities they’ve seized on really showcase the user-submitted opportunities being wasted by platforms like YouTube and Twitch.

YouTube downgrading their comment visibility kind of highlights what a cesspool the company has allowed them to turn into, but rather than being a place where people are vile, the platform just hasn’t grown them into something useful or exciting over the past decade.

As Instagram continues to become a place where more and more famous users interact with each other, the comment fields are becoming the place where users “bond” with the accounts they follow even if they’re still lurking around and reading how the account responds to other high-profile users. 

This is how public channels with big audiences should operate. Sure, it’s partially a result of the culture of the platform, but algorithms can shape these cultures.

The issue is so many other comment systems are seemingly organized to treat anonymous users, real-name users and verified personalities the same. Ascribing an equal weight to all of these types of content is kind of a surprisingly quaint way to handle user-generated content, it’s also a great way for platforms to find engagement ceilings and the limits of what spam can become.

You don’t have to go searching far through TechCrunch’s stories to find some good old-fashioned “how I earned $72/hour working from home” spam, but just because something isn’t spam doesn’t means it’s worthwhile. Platforms have developed their own comment memes based on what can play the algorithms, it’s not particularly useful, “Like if Jimmy Fallon brought you here,” “Like if you’re watching this in 2019.”

Platforms organized around building communities have an incentive to elevate anonymous voices and foster relationships and dialogue. Back in the Gawker days, most of my time on the site was spent digging through the comments looking for commenters I recognized and enjoying their dialogue. That’s what Reddit has become in a lot of ways, a place where the posts are secondary to the reactions, but the forum systems of web 1.0 aren’t made for such general influencer-focused platforms of 2019 and it’s an area where there are a lot of wasted opportunities.

YouTube comments have garnered this reputation for being so laughable bad because the company has let the average of what’s submitted define them, acting as a one-size fits all for platforms that are decidedly more dynamic.

Send me feedback
on Twitter @lucasmtny or email
lucas@techcrunch.com

On to the rest of the week’s news.

Trends of the week

Here are a few big news items from big companies, with green links to all the sweet, sweet added context.

  • Tesla paints it black (for a price)
    Tesla is looking to keep those margins hopping and there next play to make your Tesla a bit more pricey is by making the white paint job on its vehicles, making white the standard color. It may seem like a rough deal, especially when you can a monitor stand for your new Apple Display for the same price. Read more here about why Elon did this.
  • Google drops a B on the Bay
    To those living in the arena of Silicon Valley, it’s no secret that the housing shortage is hurting wallets. How much of that is big tech’s fault and how much of it is the local government’s fault is hard to tell at times, but certainly neither is doing as much as they could. This week Google pledged a whopping $1 billion worth of assistance to the problem. Forking over $750 million worth of real estate and a quarter-billion dollars worth of funding for residential projects is quite the pledge, let’s see how the money gets spent. You can read more here.
  • Slate failures
    Google’s Pixel Slate tablet was such hot garbage that the company is leaving the tablet game for good and focusing on its Pixel laptop line instead. Read more here.

GAFA Gaffes

How did the top tech companies screw up this week? This clearly needs its own section, in order of awfulness:

  1. Apple recalls some MacBooks:
    [Apple issues voluntary recall of 2015 MacBook Pro batteries due to overheating concern]
  2. Google swats down shareholder vote:
    [Google defeats shareholders on ‘Dragonfly’ censored search in China]
  3. Facebook in hot water over fake review sales: 
    [Facebook and eBay told to tackle trade in fake reviews]
  4. Maps keeping it real fake:
    [Google responds to report that concluded there are millions of fake business listings on Maps]

Image via Getty Images / Feodora Chiosea

Extra Crunch

Our premium subscription service had another week of interesting deep dives. TechCrunch’s Ron Miller wrote a story asking VCs and CEOs just how much startup founders should be paying themselves.

Startup founders need to decide how much salary is enough

“…Murat Bicer,  general partner at CRV,  says you could probably ask 10 VCs this question, and get 10 different answers, but he sees the range at the low end of perhaps $125,000 and at the high end maybe $200,000, depending on the location of the startup and the cost of living in a particular city…”

Here are some of our other top reads this week for premium subscribers. This week TechCrunch writers talked a bit about keeping your H-1B status and how you should be negotiating your term sheet with strategic investors.

Want more TechCrunch newsletters? Sign up here.



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Friday, 21 June 2019

Startups Weekly: #CodeCon, the ‘techlash’ and ill-prepared CEOs

Hello and welcome back to Startups Weekly, a newsletter published every Saturday that dives into the week’s noteworthy venture capital deals, funds and trends. Before I dive into this week’s topic, let’s catch up a bit. Last week, I wrote about Peloton’s upcoming initial public offering. Before that, I noted the proliferation of billion-dollar companies. 

Remember, you can send me tips, suggestions and feedback to kate.clark@techcrunch.com or on Twitter @KateClarkTweets. If you don’t subscribe to Startups Weekly yet, you can do that here

Now I know this newsletter is supposed to be about startups, but we’re shifting our focus to Big Tech today. Bear with me.

I spent the better part of the week in Scottsdale, Ariz. where temperatures outside soared past 100 and temperatures inside were icy cold. Both because Recode + Vox cranked the AC to ungodly levels but also because every panel, it seemed, veered into a debate around the “techlash” and antitrust.

If you aren’t familiar, the Financial Times defines the techlash as “the growing public animosity toward large Silicon Valley platform technology companies.” Code Conference has in the past been an event that underscores innovation in tech. This year, amid growing tensions between tech’s business practices and the greater good, things felt a little different.

The conference began with Peter Kafka grilling YouTube’s CEO Susan Wojcicki. Unfortunately for her, CodeCon took place the week after an enormous controversy struck YouTube. You can read about that here. Wojcicki wasn’t up to the task of addressing the scandal, at least not honestly. She apologized to the LGBTQ community for YouTube’s actions but was unable to confront the larger issue at hand: YouTube has failed to take necessary action toward eliminating hate speech on its platform, much like other social media hubs.

From there, The Verge’s Casey Newton asked Instagram head Adam Mosseri and Facebook vice president of consumer hardware Andrew Bosworth point blank if Facebook should be broken up. Unsurprisingly, neither of the two men are fond of the idea.

“Personally, if we split [Facebook and Instagram] it might make my life easier but I think it’s a terrible idea,” Mosseri, who was named CEO of Instagram last fall, said. “If you split us up, it would just make it exponentially more difficult to keep people safe. There are more people working on safety and integrity issues at Facebook than all the people that work at Instagram.”

Bosworth, who manages VR projects at Facebook, had this to say: “You take Instagram and Facebook apart, you have the same attack surfaces. They now aren’t able to share and combine data … So this isn’t circular logic. This is an economy of scale.”

Wojcicki, when asked whether YouTube should separate from Google, had a less nuanced and frankly shockingly ill-prepared response:

There’s more where that came from, but this newsletter isn’t about big tech! It’s about startups! Here’s all the startup news you missed this week.

IPO Corner

CrowdStrike’s IPO went really well: After pricing its IPO at $34 per share Tuesday evening and raising $612 million in the process (a whole lot more than the planned $378 million), the company’s stock popped 90% Wednesday morning with an initial share price of $63.50. A bona fide success, CrowdStrike boasted an initial market cap of $11.4 billion, nearly four times that of its last private valuation, at market close Wednesday. I chatted with CrowdStrike CEO George Kurtz on listing day. You can read our full conversation here.

Fiverr climbs: The marketplace had a good first day on the NYSE. The company priced its IPO at $21 per share Wednesday night, raising around $111 million. It then started trading Thursday morning at $26 apiece, with shares climbing for most of the day and closing at $39.90 — up 90% from the IPO price. Again, not bad. Read TechCrunch’s Anthony Ha’s conversation with Fiverr CEO Micha Kaufman here.

Get ready for … Slack’s highly-anticipated direct listing next week (June 20). Catch up on direct listings here and learn more about Slack’s journey to the public markets here.

Bird confirmed its acquisition of Scoot

As is usually the case with these things, parties from both Bird and Scoot declined to tell us any details about the deal, so we went and found the details ourselves! First, The Wall Street Journal’s Katie Roof reported the (mostly stock) deal was valued at roughly $25 million. We confirmed with our sources that it was indeed less than $25 million and came after Scoot struggled to raise additional capital from venture capital investors.

Fortnite throws a Houseparty 

While we’re on the subject of M&A, Epic Games, the creator of Fortnite, acquired Houseparty, a video chatting mobile app, this week. The deal comes shortly after Epic Games raised a whopping $1.25 billion. Founded in 2015, Houseparty is a social network that delivers video chat across a number of different platforms, including iOS, Android and macOS. Like Fortnite, the offering tends to skew younger. Specifically, the app caters toward teen users, providing a more private and safer space than other, broader platforms.

Startup Capital

Symphony, a messaging app, gets $165M at a $1.4B valuation
BetterUp raises $103M to fast-track employee development
Neurobehavioral health company BlackThorn pulls in $76M from GV
Against Gravity, maker of the VR hit ‘Rec Room,’ nabs $24M
Simpo secures $4.5M seed round to help drive software adoption

~Extra Crunch~

If you’ve been unsure whether to sign up for TechCrunch’s awesome new subscription service, now is the time. Through next Friday, it’s only $2 a month for two months. Seems like a no-brainer. Sign up here. Here are some of my personal favorite EC pieces of the week:

Silicon Valley’s founder fetish infantilizes public companies

If you enjoy this newsletter, be sure to check out TechCrunch’s venture-focused podcast, Equity. In this week’s episode, available here, Crunchbase News editor-in-chief Alex Wilhelm and I debate dual-class stock, discuss my takeaways from #CodeCon and review the biggest rounds of the week. You can subscribe to Equity here or wherever else you listen to podcasts.



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Thursday, 20 June 2019

Meet your new chief of staff: An AI chatbot

Years ago, a mobile app for email launched to immediate fanfare. Simply called Mailbox, its life was woefully cut short — we’ll get to that. Today, its founders are back with their second act: An AI-enabled assistant called Navigator meant to help teams work and communicate more efficiently.

With the support of $12 million in Series A funding from CRV, #Angels, Designer Fund, SV Angel, Dropbox’s Drew Houston and other angel investors, Aspen, the San Francisco and Seattle-based startup behind Navigator, has quietly been beta testing its tool within 50 organizations across the U.S.

“We’ve had teams and research institutes and churches and academic institutions, places that aren’t businesses at all in addition to smaller startups and large four-figure-person organizations using it,” Mailbox and Navigator co-founder and chief executive officer Gentry Underwood tells TechCrunch. “Pretty much anywhere you have meetings, there is value for Navigator.”

The life and death of Mailbox

Mailbox, a mobile email management system, was responsible for many of the features both Apple Mail and Gmail use today, including swipe to archive or delete.

It launched in 2013, as mentioned, to quick success. At the time, Apple’s App Store was much newer and there were few available options for mobile email, especially ones that prioritized design and efficiency, as Mailbox did.

As a result, Mailbox, created by a venture-capital backed Palo Alto startup by the name of Orchestra, exploded. Mere weeks after its launch, it attracted 1.25 million people to its waitlist. Shortly after that, it hit another milestone: It was acquired.

Dropbox paid $100 million to bring Mailbox and its 13 employees on board, including Underwood and his co-founder Scott Cannon. Dropbox CEO Drew Houston, still years away from leading his company through a successful IPO, told The Wall Street Journal his plan was to “help Mailbox reach a much different audience much faster.”

“That was a very special time,” Underwood said. “There were still a lot of opportunities for improvements for how email was being used on these tiny little devices.”

Two years later, in 2015, the worst happened. Dropbox made the unpopular decision to shut down Mailbox, despite its cult following, in order to focus more on its own core product and the development of other new productivity tools.

“That was a hard time for us and Mailbox users,” Underwood said. “It was a tough decision for Dropbox as well … Ultimately, Mailbox didn’t meet the focus criteria for Dropbox and I understood the decision. It was in every sense their right to do with it what they thought was best.”

Act two

About a year later, in 2016, the Mailbox team had licked their wounds and begun work on an entirely new venture.

Much like Slack disrupted the frequency and efficiency of workplace communication, Navigator hopes to reimagine meetings, an essential element of business that’s often dreaded the most.

“What we saw with Mailbox was that really great processes were an effective way to help teams be creative; yet, lots of teams don’t make use of great processes,” Underwood explained. “After Mailbox, we really wanted to find a way to help teams be more effective and Navigator is a teamwork assistant whose job is really to help teams basically make the most of working together.”

According to Doodle’s 2019 state of the meeting report, 71% of working professionals lose time every week because of unnecessary meetings, most often because those meetings are ineffective or poorly organized. This is a cause of frustration and a loss of time and money; in fact, Doodle estimates nearly $400 billion is lost annually as a consequence of botched meetings.

Still, meetings aren’t going away. Workers in corporate America spend roughly five hours per week in meetings and another four hours per week preparing for meetings. Managers spend double that. There’s a big opportunity here to leverage technology to improve, even eliminate, this pain point.

The video conferencing business Zoom, for example, is hyperfocused on refining the video meeting, specifically for the remote worker. Its recent initial public offering and subsequent performance on the public markets has proven its value and the demand for technology that makes doing business easier. Slack’s direct listing today, which saw the business tripling in value at its debut, is further proof of the market opportunity for productivity tech.

Similar to Slack, which began as an artful online game, Aspen has prioritized design in building Navigator, the first of many products it plans to launch.

“We approached the problem of helping teams work together as a design problem,” Underwood said. “We tried over 200 different prototypes of different ways to encode and distribute best practices within a team. The concept of a virtual teammate was the one that finally began to show signs of working.”

Underwood says nothing was directly imported from Mailbox, aside from a dedication to human-centered design.

“We are solving a different problem but the way we are going about solving it, in trying to build something that resonates with people, is certainly consistent,” he said. “As a team, we seem to gravitate toward these ubiquitous, uncomfortable, painful problems, like teams and meetings, and try to build solutions that transform people’s experiences of them.”

Making meetings suck less

Navigator focuses on team meetings and one-on-ones, requesting information from meeting attendees before and after the meeting takes place.

First, it learns the topic of the meeting from participants and organizes them into a clear agenda complete with discussion topics. During the meeting, workers can use Navigator to quickly capture key takeaways that are later shared with every member of the meeting afterward. Later, the assistant checks in with attendees to learn whether they’ve completed their tasks.

It’s sort of like a chief of staff focused on helping meetings run effectively,” Underwood said. “It helps people show up. They feel invited and welcome and like their voice is valued, which changes how it feels for them to enter that room.”

Currently, Navigator works with Google’s G suite, Microsoft’s Office 365 and Slack. Soon, it will offer task integration with Asana, Jira, Trello and others. 

For now, it comes without a cost as the team continues to work out bugs with its first cohort of customers. Underwood says later this year they will begin to incorporate subscription-based feeds for the product.

“Navigator is another teammate, not another tool,” Underwood said. “It’s about turning meetings from painful, expensive wastes of time, to effective, meaningful moments of deep collaboration. They have that potential. When done well, they can be exceedingly powerful.”



from Apple – TechCrunch https://tcrn.ch/2WU4CJF

Apple issues voluntary recall of 2015 MacBook Pro batteries due to overheating concern

Apple this morning announced a “voluntary” recall of MacBook Pro batteries due to potential overheating and safety risk. The recall only applies to mid-2015 15-inch MacBook Pros with Retina displays. As the company notes in a press release, these models were primarily sold between September 2015 and February 2017.

Concerned users can see if their systems qualify for replacement by checking the Apple Menu in their system finder. The company is hosting a page where they can enter their serial number to see if it’s covered here. As the repair page notes, those systems impacted by the recall could take one to two weeks to process and send back. The recall program has no impact on the laptops’ warranties one way or the other.

The company issued a similar replacement program in April of last year for newer 13-inch Pros over issues surrounding battery expansion.

Developing…



from Apple – TechCrunch https://tcrn.ch/2Y14IjV

Adobe Lightroom arrives in the Mac App Store

The pro-focused photo editing tool Lightroom is now available on the Mac App Store, marking the first major Adobe app to be available through the revamped version of the platform. The title joins the more lightweight Photoshop Elements, but is the sole pro app currently available through the venue. 

Unlike Element’s flat $70 a month upfront charge, Lightroom adopts the company’s shift in recent years toward a subscription-based model, running users $10 a month for continued access. Apple’s clearly excited about the arrival, with Lightroom currently featured atop the App Store home page.

The company’s been making a push for developers to make their wares available through its channels at it pushed toward a more content-focused approach. Of course, the desktop store has been a harder push than its mobile version, given that macOS pre-dated its walled garden by decades in one form or other. Among other methods, Project Catalyst is making it much easier for developers to create apps across platforms.

Lightroom joins other recent big name Mac App Store additions including Microsoft’s Office 365, which utilizes a similar subscription-based approach to monetization.



from Apple – TechCrunch https://tcrn.ch/2RmWq3c

Wednesday, 19 June 2019

Apple expands authorized repairs to ~1,000 Best Buy stores

Since 2001, Apple has staked its claim across the world with its own first-party brick and mortar locations. But the U.S. is a big country, and the 270 or so stores can only cover so much ground. In the past three years, the company says it has expanded repair coverage to three times as many locations in this massive country of ours, courtesy of third-party partnerships.

That list now includes almost 1,000 Best Buys, which now offer Apple certified repairs courtesy of 7,600 “newly Apple-certified technicians” capable of offering up same day repairs on iPhones and other products.

“At Apple, we’re dedicated to providing the best customer service in the world,” Apple Care VP Tara Bunch said in a release tied to this morning’s news. “If a customer ever needs to repair their products, we want them to feel confident those repairs are done safely and correctly. We’re always looking at how we can reliably expand our network of trained technicians and we’re excited to partner with every Best Buy store so it’s even easier for our customers to find an authorized repair location near them.”

It’s a deal that makes sense for both parties. For Apple, it means covering customers in locations like Yuma, Sioux City and Bismarck. This brings its total third-party authorized service locations up to 1,800 in the U.S.

For Best Buy, the deal means a partnership and blessing from another key electronics giant, with Apple joining the likes of Samsung, which currently has authorized Galaxy repairs from the big box store. More info on Apple repair services here.



from Apple – TechCrunch https://tcrn.ch/2WNEdSm