Tuesday, 30 June 2020

Apple device management company Jamf files S-1 as it prepares to go public

Jamf, the Apple device management company, filed to go public today. Jamf might not be a household name, but the Minnesota company has been around since 2002 helping companies manage their Apple equipment.

In the early days, that was Apple computers. Later it expanded to also manage iPhones and iPads. The company launched at a time when most IT pros had few choices for managing Macs in a business setting.

Jamf changed that, and as Macs and other Apple devices grew in popularity inside organizations in the 2010s, the company’s offerings grew in demand. Notably, over the years Apple has helped Jamf and its rivals considerably, by building more sophisticated tooling at the operating system level to help manage Macs and other Apple devices inside organizations.

Jamf raised approximately $50 million of disclosed funding before being acquired by Vista Equity Partners in 2017 for $733.8 million, according to the S-1 filing. Today, the company kicks off the high-profile portion of its journey towards going public.

Apple device management takes center stage

In a case of interesting timing, Jamf is filing to go public less than a week after Apple bought mobile device management startup Fleetsmith. At the time, Apple indicated that it would continue to partner with Jamf as before, but with its own growing set of internal tooling, which could at some point begin to compete more rigorously with the market leader.

Other companies in the space managing Apple devices besides Jamf and Fleetsmith include Addigy and Kandji. Other more general offerings in the mobile device management (MDM) space include MobileIron and VMware Airwatch among others.

Vista is a private equity shop with a specific thesis around buying out SaaS and other enterprise companies, growing them, and then exiting them onto the public markets or getting them acquired by strategic buyers. Examples include Ping Identity, which the firm bought in 2016 before taking it public last year, and Marketo, which Vista bought in 2016 for $1.8 billion and sold to Adobe last year for $4.8 billion, turning a tidy profit.

Inside the machine

Now that we know where Jamf sits in the market, let’s talk about it from a purely financial perspective.

Jamf is a modern software company, meaning that it sells its digital services on a recurring basis. In the first quarter of 2020, for example, about 83% of its revenue came from subscription software. The rest was generated by services and software licenses.

Now that we know what type of company Jamf is, let’s explore its growth, profitability and cash generation. Once we understand those facets of its results, we’ll be able to understand what it might be worth and if its IPO appears to be on solid footing.

We’ll start with growth. In 2018 Jamf recorded $146.6 million in revenue, which grew to $204.0 million in 2019. That works out to an annual growth rate of 39.2%, a more than reasonable pace of growth for a company going public. It’s not super quick, mind, but it’s not slow either. More recently, the company grew 36.9% from $44.1 million in Q1 2019 to $60.4 million in revenue in Q1 2020. That’s a bit slower, but not too much slower.

Turning to profitability, we need to start with the company’s gross margins. Then we’ll talk about its net margins. And, finally, adjusted profits.

Gross margins help us understand how valuable a company’s revenue is. The higher the gross margins, the better. SaaS companies like Jamf tend to have gross margins of 70% or above. In Jamf’s own case, it posted gross margins of 75.1% in Q1 2020, and 72.5% in 2019. Jamf’s gross margins sit comfortably in the realm of SaaS results, and perhaps even more importantly are improving over time.

Getting behind the curtain

When all its expenses are accounted for, the picture is less rosy, and Jamf is unprofitable. The company’s net losses for 2018 and 2019 were similar, totalling $36.3 million and $32.6 million, respectively. Jamf’s net loss improved a little in Q1, falling from $9.0 million in 2019 to $8.3 million this year.

The company remains weighed down by debt, however, which cost it nearly $5 million in Q1 2020, and $21.4 million for all of 2019. According to the S-1, Jamf is sporting a debt-to-equity ratio of roughly 0.8, which may be a bit higher than your average public SaaS company, and is almost certainly a function of the company’s buyout by a private equity firm.

But the company’s adjusted profit metrics strip out debt costs, and under the heavily massaged adjusted earnings before interest, taxes, depreciation and amortization (EBITDA) metric, Jamf’s history is only one of rising profitability. From $6.6 million in 2018 to $20.8 million in 2019, and from $4.3 million in Q1 2019 to $5.6 million in Q1 2020. with close to 10% adjusted operating profit margins through YE 2019.

It will be interesting to see how the company’s margins will be affected by COVID, with financials during the period still left blank in this initial version of the S-1. The Enterprise market in general has been reasonably resilient to the recent economic shock, and device management may actually perform above expectations given the growing push for remote work.

Completing the picture

Something notable about Jamf is that it has positive cash generation, even if in Q1 it tends to consume cash that is made up for in other quarters. In 2019, the firm posted $11.2 million in operational cash flow. That’s a good result, and better than 2018’s $9.4 million of operating cash generation. (The company’s investing cash flows have often run negative due to Jamf acquiring other companies, like ZuluDesk and Digita.)

With Jamf, we have a SaaS company that is growing reasonably well, has solid, improving margins, non-terrifying losses, growing adjusted profits, and what looks like a reasonable cash flow perspective. But Jamf is cash poor, with just $22.7 million in cash and equivalents as of the end of Q1 2020 — some months ago now. At that time, the firm also had debts of $201.6 million.

Given the company’s worth, that debt figure is not terrifying. But the company’s thin cash balance makes it a good IPO candidate; going public will raise a chunk of change for the company, giving it more operating latitude and also possibly a chance to lower its debt load. Indeed Jamf notes that it intends to use part of its IPO raise to “to repay outstanding borrowings under our term loan facility…” Paying back debt at IPO is common in private equity buyouts.

So what?

Jamf’s march to the public markets adds its name to a growing list of companies. The market is already preparing to ingest Lemonade and Accolade this week, and there are rumors of more SaaS companies in the wings, just waiting to go public.

There’s a reasonable chance that as COVID-19 continues to run roughshod over the United States, the public markets eventually lose some momentum. But that isn’t stopping companies like Jamf from rolling the dice and taking a chance going public.



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Global app revenue jumps to $50B in the first half of 2020, in part due to COVID-19 impacts

Consumer spending on mobile apps and app installs grew significantly during the first half of 2020, in part due to the COVID-19 pandemic, according to new data from Sensor Tower. In the first half of the year, consumers spent $50.1 billion worldwide across the App Store and Google Play — a figure that’s up 23.4% from the first half of 2019. Previously, revenue had grown 20% between the first half of 2018 and 2019, for comparison. In addition, first-time app installs were up 26.1% year-over-year in the first half of 2020 to reach 71.5 billion downloads.

Apple’s App Store accounted for 18.3 billion of those downloads, up 22.8% year-over-year, while Google Play delivered 53.2 billion new app installs, up 27.3%.

Image Credits: Sensor Tower

Though Google Play saw far more app installs, Apple’s App Store continued to outpace its rival on consumer spending.

During the first half of the year, the App Store generated $32.8 billion from in-app purchases, subscriptions, and premium apps and games, Sensor Tower estimates. This figure is up 24.7% year-over-year from the $26.3 billion spent during the first half of 2019. It’s also nearly twice the estimated gross revenue on Google Play, which was $17.3 billion, an increase of 21% year-over-year.

Image Credits: Sensor Tower

The pandemic’s impacts are only somewhat reflected in the top-earning (non-game) apps of the first half of 2020. The biggest earner, for example, was Match’s online dating app Tinder — an app that, one would think, would have dropped out of the top 5 due to social distancing requirements.

During the first half of the year, Tinder generated an estimated $433 million in spending across both app stores, combined. However, this number does represent a decrease of about 19% from the first half of 2019, or $532 million. It’s unclear how much that decline is related to consumers’ changing behavior and spending habits during the pandemic. Though shelter-in-place orders and quarantines kept people indoors and social distancing, social networking apps — and particularly those focused on online communication — have boomed amid lockdowns.

Image Credits: Sensor Tower

Tinder embraced the growing interest in online networking by making its “Passport” feature free. This setting allows users to match with other singles around the world, turning Tinder into more of a social app than one focused on real-world dating. But this change could have also led to a decrease in Tinder’s total revenues for the first half of the year.

The No. 2 top grossing app during the first half of 2020 was YouTube, bringing in an estimated $431 million globally. This was followed by ByteDance’s TikTok with $421 million. The social video app, which includes Douyin in China, had also broken download records during the first half of the year, passing 2 billion total global downloads, Sensor Tower earlier reported.

Tencent Video and Netflix were the No. 4 and No. 5 top grossing apps, respectively.

Meanwhile, consumers stuck at home during the pandemic have been downloading apps and games in greater numbers. During the first half of the year, consumers installed 71.5 billion apps for the first time, up 26.1% from the first half of 2019.

Image Credits: Sensor Tower

TikTok was the most-downloaded app in the first half of the year with 626 million downloads. But its position may look quite different in the second half of year, given the recent changes in India where the government has now banned 59 Chinese apps, including TikTok.

The No. 2 and No. 3 apps were WhatsApp and Zoom, respectively — the latter an indication of the rapid shift to work-from-home and consumers’ embrace of online video conferencing, in general. In addition to WhatsApp, Facebook snagged the No. 4, No. 5, and No. 6 positions in the top 10, with Facebook, Instagram and Messenger, in that order.

Snapchat’s social app was No. 7 and No. 8 was video app Likee, which is similar to TikTok but offers a variety of face effects and filters. Netflix and YouTube rounded out the top 10.

Mobile gaming also saw a boost during the pandemic, with game spending up 21.2% year-over-year to reach an estimated $36.6 billion during the first half of the year, Sensor Tower found. Spending on the App Store grew 22.7% year-over-year to reach $22.2 billion, while Google Play game spending grew 19% to reach $14.4 billion.

Image Credits: Sensor Tower

Tencent’s PUBG Mobile beat out Honor of Kings as the top-grossing game for the first half of the year. Tencent’s game, which includes its localized versions (Game for Peace and Peacekeeper Elite) generated $1.3 billion across both app stores, not including China’s third-party Android app stores. Honor of Kings, meanwhile, pulled in roughly $1 billion.

The remaining top 10 included, in order, Monster Strike ($632M), Roblox, Coin Master, Candy Crush Saga, AFK Arena, Gardenscapes, Fate/Grand Order, and Pokémon Go. The latter recently adapted to indoor gaming amid government lockdowns.

Roblox, in particular, has been surging due to the pandemic as kids stuck indoors have gone online to play and socialize with friends in its virtual environment. In June, Sensor Tower reported Roblox had surpassed a milestone of $1.5 billion in lifetime player spending, for instance. Coin Master, meanwhile, is approaching the $1 billion lifetime player milestone, the firm found.

In terms of top game installs, PUBG Mobile came out on top here as well, followed by another battle royale title, Garena Free Fire. Ruby Game Studio’s Hunter Assassin, Eyewind Limited’s Brain Out, and Playrix’s Gardenscapes — which many found to be a relaxing distraction during a stressful time — rounded out the top five.

Image Credits: Sensor Tower

Across all of the mobile gaming market, downloads grew 42.5% year-over-year to reach 28.5 billion first-time installs in the first half of 2020. Of those, Google Play downloads grew 46.2% year-over-year to 22.8 billion while App Store downloads grew 29.5% to 5.7 billion.

Image Credits: Sensor Tower

 

COVID-19 impacts more apparent in Q2 

Indications of COVID-19’s impact on the app market can be found among the figures for the first half of the year — like the growth seen by Zoom or social gaming platforms like Roblox, for example. But a closer look at the second quarter of 2020 alone makes the COVID-19 impacts more apparent.

Sensor Tower’s initial projections show consumer spending on apps and games jumped 11% on a quarterly basis from Q1 to Q2, and grew 28.8% year-over-year to reach $26.4 billion worldwide. This is a sizable increase from the 1.4% growth between Q1 2019 and Q2 2019. Downloads were up 12% on a quarterly basis and up 31.7% year-over-year to reach 37.8 billion worldwide. Again, a large increase from the 2.5% growth between Q1 2019 and Q2 2020.



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Monday, 29 June 2020

Apple launches ‘Path to Apple Card’, a 4 month credit worthiness improvement program

Apple is launching an interesting new Apple Card program for people who have their application declined.

Declined Apple Card applicants may begin seeing emails later today that offer them the Path to Apple Card program. It’s an opt-in program that can run for up to 4 months. It leverages the information that Goldman Sachs used determine their credit worthiness to outline why they were declined and to help them improve the specific financial markers that would make them more likely to get approved next time.

Once a user opts in, they get a once-a-month update on their progress on specific tasks.

Examples include:

  • Resolving past due balances
  • Making payments to secured and unsecured debt accounts on time
  • Lowering credit card and personal loan debt

The updates also include specific steps to take to improve each of those markers.

Once a customer has completed the program, they are invited to re-apply to Apple Card.

Doubtless the points above seem pretty straightforward to anyone with strong basic knowledge of how credit works. But I encourage anyone to whom those seem simple to consider how many people do not have a real window into the factors that determine whether an underwriting process at a financial firm accepts or rejects their application. No other interactive program like this exists in the credit card world as far as I know

On the privacy front, Apple only knows whether you have chosen to participate in the program. It does not retain personally identifiable information or know details about the participants’ financial situation. Goldman Sachs is also not sharing this data with third parties for advertising or marketing. Pretty much the same deal as the Apple Card itself.

I’ve been bullish before on the way that Apple Card handles fiscal transparency. The ‘payment wheel’ inside the card’s interface on iOS devices is one of the clearest, most well made interfaces for any credit card ever offered. The approach Apple takes — an all out effort to make it as easy as possible not to pay interest on purchases unless you absolutely feel you want to — is wildly different from the industry norms.

This additional financial health tool fits well within that overall philosophy. And, as a side benefit, these steps will doubtless result in an overall credit score improvement for participants.

Apple has also recently launched an additional website that details the exact criteria that Goldman Sachs uses to determine acceptance and credit limit. It also offers additional details about things like how interest is calculated for the platform.



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The iRig Pro Duo makes managing advanced audio workflows simple anywhere

Connecting audio interfaces to the various mobile and computing devices we use these days can be a confusing headache. The iRig Pro Duo, which IK Multimedia announced this year at CES and recently released, is a great way to simplify those connections while giving you all the flexibility you need to record high-quality audio anywhere, with any device.

The basics

The iRig Pro Duo is a new addition to IK’s lineup based on the original iRig Pro, which adds a second XLR input, as the name implies. It’s still quite small and portable, fitting roughly in your hand, with built-in power optionally supplied via two AA batteries, while you can also power it via USB connection, or with an optional dedicated plug-in power adapter accessory.

Compared to desktop devices like the Scarlett Focusrite 2i2 USB audio interface that’s a popular standard among home audio enthusiasts, the iRig Pro Duo is downright tiny. It’s still beefier than the iRig Pro, of course, but it’s a perfect addition to a mobile podcaster’s kit for ultimately portability while also maintaining all the features and capabilities you need.

The iRig Pro Duo also includes balanced L/R 1/4″ output, built-in 48v phantom power for passive Macs, a 3.5mm stereo jack for direct monitoring, 2x MIDI inputs and dedicated gain control with simple LED indicators for 48V power status and to indicate audio input peaking.

Design

Beveled edges and a slightly rounded rectangular box design might not win the iRig Pro Duo any accolades from the haute design community, but it’s a very practical form factor for this type of device. Inputs go in one side, and output comes out the other. IK Multimedia employs a unique connector for its output cables, but provides every one you could need in the box for connecting to Mac, iOS, Windows and Android devices.


The whole thing is wrapped in a matte, slightly rubberized outside surface that feels grippy and durable, while also looking good in an understated way that suits its purpose as a facilitation device. The knobs are large and easy to turn with fine-grained control, and there are pads on the underside of the Duo to help it stick a bit better to a surface like a table or countertop.

The lighting system is pretty effective when it comes to a shorthand for what’s on and working with your system, but this is one area where it might be nice to have a more comprehensive on-device audio levels display, for instance. Still, it does the job, and since you’ll likely be working with some kind of digital audio workflow software whenever you’re using it that will have a much more detailed visualizer, it’s not really that much of an issue.

Bottom line

As mentioned, iRig Pro Duo works with virtually all platforms out of the box, and has physical connector cables to ensure it can connect to just about every one as well. IK Multimedia also supplies free DAW software and effects, for all platforms – though you do have to make a choice about which one you’re most interested in since it’s limited to one piece of software per customer.

If you’re looking for a simple, painless and versatile way to either set up a way to lay down some music, or to record a solo or interview podcast, this is an option that ticks essentially all the boxes you could come up with.



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India bans TikTok, dozens of other Chinese apps

The Indian government on Monday evening said it was banning 59 apps developed by Chinese firms over concerns that these apps were “engaged in activities which is prejudicial to sovereignty and integrity of India, defence of India, and security of state and public order” in what is the latest standoff between the two most populated nations in the world.

ByteDance’s TikTok, which counts India as its biggest market, Community and Video Call apps from Xiaomi, which is the top smartphone vendor in India, UC Browser, UC News, Shareit, CM Browser, Club Factory (India’s third-largest e-commerce firm), ES File Explorer are among the 59 apps that India’s Ministry of Electronics and IT have ordered to ban.

“The Computer Emergency Response Team (CERT-IN) has also received many representations from citizens regarding security of data and breach of privacy impacting upon public order issues,” the Indian government agency said.

The apps India is banning

All of the aforementioned apps are currently live on Google Play Store and Apple’s App Store in India.  We have reached out to Google, Apple, ByteDance and several others for comment.

New Delhi said it had received “many complaints from various sources including several reports about misuse of some mobile apps available on Android and iOS platforms for stealing and surreptitiously transmitting users’ data in an unauthorized manner to servers which have locations outside India.”

Monday evening’s announcement is the latest standoff between the two neighboring nations following a deadly border earlier this month that stoked historical tensions between them.

Jayanth Kolla, an analyst at research firm Convergence Catalyst, told TechCrunch the move was surprising and will have huge impact on Chinese firms, many of which count India as their biggest market. He said banning these apps would also hurt livelihood of several people who count on the aforementioned apps for their businesses.

More to follow…



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Apple began work on the Watch’s hand washing feature years before COVID-19

Handwashing for the Apple Watch happily slotted alongside face masks for Memojis in the list of COVID-19-related features the company introduced at last week’s WWDC keynote. It’s a pedestrian action, something we take entirely for granted the several times a day we do it. Over the past five months, however, handwashing has taken on a kind of central importance to our daily lives — something to focus on and obsess over.

We all read the WHO and CDC guidelines and shared (and perhaps even created) some of the millions of song lyric memes highlighting the proper length of time required to sufficiently clean one’s hands and avoid virus transmission. We’ve all also become painfully aware of just how long 20 seconds can feel when you’re standing in front of the bathroom sink.

Unlike other rush initiatives undertaken by the company once the virus hit, however, the forthcoming Apple Watch handwashing app wasn’t built overnight. The feature was the result of “years of work,” VP of Technology Kevin Lynch told TechCrunch. In typical Apple fashion, the product was a result of years of trial and error, according to the executive.

Image Credits: Apple

Certainly it’s not the first smartwatch app to tackle this one banal action. Samsung was quick to the market to introduce a Galaxy Watch app designed for users wash their hands for the allotted time. But Apple’s version slots alongside such health features as the Noise app, and leverages the device’s built-in sensors to provide clever applications that contribute to the wearable’s overall health focus.

The feature, which is built directly into the forthcoming version of watchOS, is designed to work like fitness tracking in a number of ways. For starters, if the user opts into it, it’s designed to automatically trigger when handwashing is detected, starting a countdown timer of 20 seconds. The accelerometer is the key piece of hardware here, waiting for the specific handwashing pattern — which apparently adopts a number of different methods, depending on who’s actually doing the scrubbing.

The system uses machine learning models to tackle different methods, but the system gets an additional nudge from the Watch’s microphone. Along with motion, the app listens for the sound of running water. Even that’s not enough, though — after all, eco sinks have become increasingly popular, meaning that there’s often less water sound to be listening for. The sound of squishing soap takes care of that last bit. It’s got a unique enough audio signature so as to confirm that handwashing is taking place.

The feature flashes images of soap bubbles and buzzes the watch’s haptics to encourage the wearer to go the distance — offering “polite encouragement” if they pause. Like fitness tracking, that information is recorded in Apple’s health app. Again, what might otherwise feel like a silly little feature is suddenly taking on a much deeper importance as suddenly we all find ourselves obsessing over germ transmission.

The feature inadvertently joins a number of other COVID-19-related initiatives from Apple introduced over the past several months. The company has donated masks and built face shields and been a key player in contact-tracing initiatives.

Image Credits: Apple

On the Watch front specifically, it has opened remote usage for doctors looking to monitor patients’ ECG readings without risking exposure to the virus for either party. Apple currently makes no claims about the Watch’s potential for helping to diagnose the virus, however. “While we haven’t studied specifically how Apple Watch can track COVID, we’re happy to support the research the medical community is doing. We really support their initiatives by enabling our colleagues in the space, and we’re excited to see what they learn,” Apple’s VP of Health, Sumbul Ahmad Desai, tells TechCrunch.

The company doesn’t have anything specific to share on that front, at the moment, but it’s easy to see how researchers would be interested in leveraging such a widely used wearable in the detection and diagnoses of such a viral and deadly disease. Back in May, Fitbit announced that it was in the early stages of working with researchers on precisely that.



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Saturday, 27 June 2020

This Week in Apps: WWDC20 highlights, App Store antitrust issues, tech giants clone TikTok

Welcome back to This Week in Apps, the Extra Crunch series that recaps the latest OS news, the applications they support and the money that flows through it all.

The app industry is as hot as ever, with a record 204 billion downloads and $120 billion in consumer spending in 2019. People are now spending three hours and 40 minutes per day using apps, rivaling TV. Apps aren’t just a way to pass idle hours — they’re a big business. In 2019, mobile-first companies had a combined $544 billion valuation, 6.5x higher than those without a mobile focus.

In this Extra Crunch series, we help you keep up with the latest news from the world of apps, delivered on a weekly basis.

This week, we’re looking at the highlights from Apple’s first-ever virtual Worldwide Developers Conference (WWDC) and what its announcements mean for app developers. Plus, there’s news of the U.S. antitrust investigation into Apple’s business, a revamp of the App Store review process, and more. In other app news, both Instagram and YouTube are responding to the TikTok threat, while Snapchat is adding new free tools to its SDK to woo app developers. Amazon also this week entered the no-code app development space with Honeycode.

WWDC20 Wrap-Up

Image Credits: Apple

Apple held its WWDC developer event online for the first time due to the pandemic. The format, in some ways, worked better — the keynote presentations ran smoother, packed in more content, and you could take in the information without the distractions of applause and cheers. (If you were missing the music, there was a playlist.)

Of course, the virtual event lacked the real-world networking and learning opportunities of the in-person conference. Better online forums and virtual labs didn’t solve that problem. In fact, given there aren’t time constraints on a virtual event, some might argue it would make sense to do hands-on labs in week two instead of alongside all the sessions and keynotes. This could give developers more time to process the info and write some code.

Among the bigger takeaways from WWDC20 — besides the obvious changes to the Mac and the introduction of “Apple silicon” — there was the introduction of the refreshed UI in iOS 14 that adds widgets, an App Library and more Siri smarts; plus the debut of Apple’s own mini-apps, in the form of App Clips; and the ability to run iOS apps on Apple Silicon Macs — in fact, iOS apps will run there by default unless developers uncheck a box.

Let’s dig in.

  • The iPad’s influence over Mac. There are plenty of iOS apps that would work on Mac, but making the choice an opt-out instead of an opt-in experience could lead to poor experiences for end users. Developers should think carefully about whether they want to make the leap to the Mac ecosystem and design accordingly. There’s also a broader sense that the iPad and the Mac are starting to look very similar. The iPad already gained support for a proper trackpad and mouse, while the Mac with Big Sur sees the influence of design elements like its new iPad-esque notifications, Control Center, window nav bars and rounded rectangular icons. Are the two OS’s going to merge? Apple’s answer, thankfully, is still “NO.”


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Friday, 26 June 2020

Fleetsmith customers unhappy with loss of third-party app support after Apple acquisition

When Apple confirmed it had acquired Fleetsmith, a mobile device management vendor, on Wednesday, it seemed like a straightforward purchase, but Fleetsmith customers quickly learned a key piece of functionality had stopped working  — and many weren’t happy about it.

Apple systems administrators began complaining on social media on the morning of the acquisition announcement that the company was no longer allowing them to connect to third-party applications.

“Primarily Fleetsmith maintained a third party app catalog, so you could deploy things like Chrome or Zoom to your Macs, and Fleetsmith would maintain security updates for those apps. This was the main reason we purchased Fleetsmith,” a Fleetsmith customer told TechCrunch.

The customer added that the company described this functionality as a major feature in a company blog post:

Fleetsmith handles this all for you automatically. Once the version is enforced, it is downloaded and queued for install immediately across the device fleet. Most apps will update silently and automatically once they’re restarted, but users can also choose to do the update manually. Our agent will remind users about the update periodically, and then once the enforcement date hits, it will give them an opportunity to save work and then run the update itself.

As it turned out, Apple had made it clear that it was discontinuing this feature in an email to Fleetsmith customers on the day of the transition. The email included links to several help articles that were supposed to assist admins with the transition. (The email is included in full at the end of the article).

The general consensus among admins that I spoke to was that these articles were not terribly helpful. While they described a way to fix the issues, they said that Apple has turned what was a highly automated experience into a highly manual one, effectively eliminating the speed and ease of use advantage of having then update feature in the first place.

Apple did confirm that it had responded to some help ticket requests after the changes this week, saying that it would soon restore some configurations for Catalog apps, and were working with impacted customers as needed. The company did not make clear, however, why they removed this functionality in the first place.

Fleetsmith offered a couple of key features that appealed to Mac system administrators. For starters, it let them set up new Macs automatically out of the box. This allows them to ship a new Mac or other Apple device, and as soon as the employee powers it up and connects to WiFi, it connects to Fleetsmith where systems administrators can track usage and updates. In addition, it allowed System Administrators to enforce Apple security and OS updates on company devices.

What’s more, it could also do the same thing with third-party applications like Google Chrome, Zoom or many others. When these companies pushed a new update, system administrators could make sure all users had the most recent version running on their machines. This is the key functionality that was removed this week.

It’s not clear why Apple chose to strip out these features outlined in the email to customers, but it seems likely that most of this functionality  isn’t coming back, other than restoring some configurations for Catalog apps.

Email that went out to Fleetsmith customers the day of the acquisition outlining the changes:

 

Attempts to reach Fleetsmith founders for comment were unsuccessful. Should that change we will update the article.



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Thursday, 25 June 2020

Apple temporarily re-closes 14 more Florida stores as COVID-19 numbers surge

After closing stores across four states, this was no doubt a bit of an inevitable: Following reporting earlier today, Apple has confirmed that it will be shutting down an additional 14 stores in Florida, joining the two it closed last week.

The company sent a statement to TechCrunch that is essentially identical to the one it gave us last week, reading, “Due to current COVID-19 conditions in some of the communities we serve, we are temporarily closing stores in these areas. We take this step with an abundance of caution as we closely monitor the situation and we look forward to having our teams and customers back as soon as possible.”

The move comes as COVID-19 cases continue to surge in the southern states. On Wednesday, state officials reported north of 5,000 new infections for the second straight day. In all, Florida has experienced more than 114,000 COVID-19 cases and 3,000 deaths, ranking sixth among all states by number of infections.

As noted last week, Apple had earlier confirmed the possibility of closed locations as soon as it began to reopen select locations in May. The full list of newly closed Florida stores includes:

  • The Galleria
  • The Falls
  • Aventura
  • Lincoln Road
  • Dadeland
  • Brickell City Centre
  • Wellington Green
  • Boca Raton
  • The Gardens Mall
  • Millenia
  • Florida Mall
  • Altamonte
  • International Plaza
  • Brandon

The Waterside Shops and Coconut Point stores were closed last week. Locations in Arizona and North and South Carolina have also been closed following reopening.



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Four perspectives: Will Apple trim App Store fees?

The fact that Apple takes a 30% cut of subscriptions purchased via the App Store isn’t news. But since the company threatened to boot email app Hey from the platform last week unless its developers paid the customary tribute, the tech world and lawmakers are giving Apple’s revenue share a harder look.

Although Apple’s Senior Vice President of worldwide marketing Phil Schiller denied the company was making any changes, a new policy will let developers challenge the very rules by which they were rejected from the platform, which suggests that change is in the air.

According to its own numbers, the App Store facilitated more than $500 billion in e-commerce transactions in 2019. For reference, the federal government has given out about $529 billion in loans to U.S. businesses as part of the Paycheck Protection Program.

Given its massive reach, is it time for Apple to change its terms? Will it allow its revenue share to go gently into that good night, or does it have enough resources to keep new legislation at bay and mollify an increasingly vocal community of software developers? To examine these questions, four TechCrunch staffers weighed in:

Devin Coldewey: The App Store fee structure “seems positively extortionate”

Apple is starting to see that its simplistic and paternalistic approach to cultivating the app economy may be doing more harm than good. That wasn’t always the case: In earlier days it was worth paying Apple simply for the privilege of taking part in its fast-expanding marketplace.

But the digital economy has moved on from the conditions that drove growth before: Novelty at first, then a burgeoning ad market supercharged by social media. The pendulum is swinging back to more traditional modes of payment: one-time and subscription payments for no-nonsense services. Imagine that!

Combined with the emergence of mobile platforms not just as tools for simple consumption and communication but for serious work and productivity, the stakes have risen. People have started asking, what value is Apple really providing in return for the rent it seeks from anyone who wants to use its platform?

Surely Apple is due something for its troubles, but just over a quarter of a company’s revenue? What seemed merely excessive for a 99-cent app that a pair of developers were just happy to sell a few thousand copies of now seems positively extortionate.

Apple is in a position of strength and could continue shaking down the industry, but it is wary of losing partners in the effort to make its platform truly conducive to productivity. The market is larger and more complicated, with cross-platform and cross-device complications of which the App Store and iOS may only be a small part — but demanding an incredibly outsized share.

It will loosen the grip, but there’s no hurry. It would be a costly indignity to be too permissive and have its new rules be gamed and hastily revised. Allowing developers to push back on rules they don’t like gives Apple a lot to work with but no commitment. Big players will get a big voice, no doubt, and the new normal for the App Store will reflect a detente between moneyed interests, not a generous change of heart by Apple.



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Four perspectives: Will Apple trim App Store fees?

The fact that Apple takes a 30% cut of subscriptions purchased via the App Store isn’t news. But since the company threatened to boot email app Hey from the platform last week unless its developers paid the customary tribute, the tech world and lawmakers are giving Apple’s revenue share a harder look.

Although Apple’s Senior Vice President of worldwide marketing Phil Schiller denied the company was making any changes, a new policy will let developers challenge the very rules by which they were rejected from the platform, which suggests that change is in the air.

According to its own numbers, the App Store facilitated more than $500 billion in e-commerce transactions in 2019. For reference, the federal government has given out about $529 billion in loans to U.S. businesses as part of the Paycheck Protection Program.

Given its massive reach, is it time for Apple to change its terms? Will it allow its revenue share to go gently into that good night, or does it have enough resources to keep new legislation at bay and mollify an increasingly vocal community of software developers? To examine these questions, four TechCrunch staffers weighed in:

Devin Coldewey: The App Store fee structure “seems positively extortionate”

Apple is starting to see that its simplistic and paternalistic approach to cultivating the app economy may be doing more harm than good. That wasn’t always the case: In earlier days it was worth paying Apple simply for the privilege of taking part in its fast-expanding marketplace.

But the digital economy has moved on from the conditions that drove growth before: Novelty at first, then a burgeoning ad market supercharged by social media. The pendulum is swinging back to more traditional modes of payment: one-time and subscription payments for no-nonsense services. Imagine that!

Combined with the emergence of mobile platforms not just as tools for simple consumption and communication but for serious work and productivity, the stakes have risen. People have started asking, what value is Apple really providing in return for the rent it seeks from anyone who wants to use its platform?

Surely Apple is due something for its troubles, but just over a quarter of a company’s revenue? What seemed merely excessive for a 99-cent app that a pair of developers were just happy to sell a few thousand copies of now seems positively extortionate.

Apple is in a position of strength and could continue shaking down the industry, but it is wary of losing partners in the effort to make its platform truly conducive to productivity. The market is larger and more complicated, with cross-platform and cross-device complications of which the App Store and iOS may only be a small part — but demanding an incredibly outsized share.

It will loosen the grip, but there’s no hurry. It would be a costly indignity to be too permissive and have its new rules be gamed and hastily revised. Allowing developers to push back on rules they don’t like gives Apple a lot to work with but no commitment. Big players will get a big voice, no doubt, and the new normal for the App Store will reflect a detente between moneyed interests, not a generous change of heart by Apple.



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iOS 14 lets deaf users set alerts for important sounds, among other clever accessibility perks

The latest version of iOS adds a few smart features intended for use by people with hearing and vision impairments, but some of which may be helpful to just about anybody.

The most compelling new feature is perhaps Sound Recognition, which creates a notification whenever the phone detects one of a long list of common noises that users might want to be aware of. Sirens, dog barks, smoke alarms, car horns, doorbells, running water, appliance beeps — the list is pretty extensive. A company called Furenexo made a device that did this years ago, but it’s nice to have it built in.

Users can have notifications go to their Apple Watch as well, in case they don’t always want to be checking their phone to check if the oven has gotten up to temperature. Apple is working on adding more people and animal sounds as well, so the system has room to grow.

The utility of this feature for hearing-impaired folks is obvious, but it’s also nice for anyone who gets lost in their music or podcast and forgets they let the dog out or are expecting a package.

Also new in the audio department is what Apple is calling a “personal audiogram,” which amounts to a custom EQ setting based on how well you hear different frequencies. It’s not a medical tool — this isn’t for diagnosing hearing loss or anything — but a handful of audio tests can tell whether certain frequencies need to be boosted or dampened. Unfortunately the feature only works, for some reason, with Apple-branded headphones.

Real Time Text conversations is an accessibility standard that basically sends text chat over voice call protocols, allowing seamless conversations and access to emergency services for nonverbal people. It’s been supported by iPhones for some time, but now users don’t need to be in the calling app for it to work — do a call while you play a game or watch a video, and the conversation will appear in notifications.

A last feature intended for use by the hearing impaired is an under-the-hood change to group FaceTime calls. Normally the video automatically switches to whoever is speaking — but of course sign language is silent, so the video won’t focus on them. Until iOS 14 anyway, in which the phone will recognize the motions as sign language (though not any specific signs) and duly switch the view to that participant.

VoiceOver makeover

Apple’s accessibility features for those with low or no vision are solid, but there’s always room to grow. VoiceOver, the smart screen-reading feature that’s been around for more than a decade now, has been enhanced with a machine learning model that can recognize more interface items, even if they haven’t been properly labeled, and in third party apps and content too. This is making its way to the desktop as well, but not quite yet.

iOS’s descriptive chops have also been upgraded, and by analyzing a photo’s contents it can now relate them in a richer way. For instance, instead of saying “two people sitting,” it might say,  “two people sitting at a bar having a drink,” or instead of “dog in a field,” “a golden retriever playing in field on a sunny day.” Well, I’m not 100 percent sure it can get the breed right, but you get the idea.

The Magnifier and Rotor controls have been beefed up as well, and large chunks of Braille text will now auto-pan.

Developers with vision impairments will be happy to hear that Swift and Xcode have received lots of new VoiceOver options, as well as making sure common tasks like code completion and navigation are accessible.

Back tappin’

The “back tap” is a feature new to Apple devices but familiar to Android users, who have seen things like it on Pixel phones and other devices. It enables users to tap the back of the phone two or three times to activate a shortcut — super handy for invoking the screen reader while your other hand is holding the dog’s leash or a cup of tea.

As you can imagine the feature is useful to just about anyone, since you can customize it to perform all sorts of shortcuts or tasks. Unfortunately the feature is for now limited to phones with FaceID — which leaves iPhone 8 and SE users, among others, out in the cold. It’s hard to imagine that there is no secret tap-detection hardware involved — it’s almost certain that it uses accelerometers that have been in iPhones since the very beginning.

Apple is no stranger to holding certain features hostage for no particular reason, such as the notification expansions that aren’t possible a brand-new phone like the SE. But doing so with a feature intended for accessibility is unusual. The company did not count out the possibility that the back tap would make its way to button-bearing devices, but would not commit to the idea either. Hopefully this useful feature will be more widely available soon, but only time will tell.



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Apple Maps to tell you to refine location by scanning the skyline

With iOS 14, Apple is going to update Apple Maps with some important new features, such as cycling directions, electric vehicle routing and curated guides. But the app is also going to learn one neat trick.

In dense areas where you can’t get a precise location, Apple Maps will prompt you to raise your phone and scan buildings across the street to refine your location.

As you may have guessed, this feature is based on Look Around, a Google Street View-inspired feature that lets you… look around as if you were walking down the street. It’s a bit more refined than Street View as everything is in 3D so you can notice the foreground and the background.

Look Around is only available in a handful of U.S. cities for now, such as San Francisco, New York, Chicago, Washington, DC, Las Vegas, etc. But the company is still expanding it with Seattle coming on Monday and major Japanese cities this fall. Some areas that are only accessible on foot will also be available in the future.

When you scan the skyline to refine your location, Apple doesn’t send any data to its servers. Matching is done on your device.

When it comes to guides, Apple has partnered with AllTrails, Lonely Planet, The Infatuation, Washington Post, Louis Vuitton and others to add curated lists of places to Apple Maps. When you tap on the search bar and scroll down on the search card, you can see guides of nearby places.

When you open a guide, you can see all the places on the map or you can browse the guide itself to see those places in a list view. You can share places and save them in a user-made guide — Apple calls it a collection in the current version of Apple Maps.

You can also save a curated guide altogether if you want to check it out regularly. Places get automatically updated.

Image Credits: Apple

As for EV routing, Apple Maps will let add your car, name it and choose a charger type — Apple has partnered with BMW and Ford for now. When you’re planning a route, you can now select the car you’re going to be using. If you select your electric car, Apple Maps will add charging spots on the way. You can tap on spots to see if they are free or paid and the connector type.

Waze users will also be happy to learn that Apple Maps will be able to warn you if you’re exceeding the speed limit. You can also view speed and red light cameras on the map.

In some cities with congestion zones and license plate access, you’ll be able to add your license plate. The information is kept on the device. It’ll refine directions for those cities.

Image Credits: Apple

Finally, my favorite new feature is cycling directions. It’s only going to be available in New York City, Los Angeles, San Francisco, Shanghai and Beijing at first. Apple ticks all the right boxes, such as taking into consideration cycling paths and elevation. Turn-by-turn directions look slightly different from driving directions with a different framing and a more vertical view.

Google Maps also features cycling directions, but they suck. I can’t wait to try it out to see whether cycling directions actually make sense in Apple Maps. The new version of Apple Maps will ship with iOS 14 this fall.

Image Credits: Apple



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Apple will let you port Google Chrome extensions to Safari

Apple unveiled macOS 11 Big Sur earlier this week and talked about some of the improvements for Safari. In addition to native extensions, Apple is adding support for web extensions. It’s going to make it much easier to port an existing extension from Chrome, Firefox or Edge.

The company shared more details about how it’s going to work in a WWDC session. Safari already supports extensions, but if you’re using Safari, you know that there aren’t a ton of extensions out there.

On iOS and macOS, you can install content blockers and apps that feature a share extension. Content blockers let you provide a list of content to block when you load web pages, such as trackers and ads.

Share extensions let you add features in the share menu in Safari. For instance, Pocket or Instapaper take advantage of share extensions to run JavaScript on a web page and return the result to the app.

On macOS, developers can also take advantage of app extensions. 1Password uses that to integrate its password manager with Safari.

“These are great if you’re a native app developer already familiar with Swift or Objective-C,” Safari engineer Ellie Epskamp-Hunt said.

Other browsers have taken a different approach. They leverage web technologies, such as JavaScript, HTML and CSS. That’s why Apple is adding another type of extension with Safari Web Extensions.

Like other Safari extensions, web extensions designed for Safari are packaged with native apps. It means that developers will submit extensions to the App Store. Users will download an app that comes with an extension. The app doesn’t have to do anything, it can just be a place holder.

Apple is shipping an extension converter to let you port your extension quickly. When you run it, it’ll tell you if everything is going to work as expected. You can then package it in an Xcode project, sign it and submit it to the App Store.

Some extensions require a ton of permissions. They can essentially view all web pages you visit. That’s why Apple lets you restrict extensions to some websites, or just the active tab. You can also choose to activate an extension for a day so that it doesn’t remain active forever.

The user will get a warning sign the first time an extension tries to access a site and there will be a big warning banner in Safari settings before you activate an extension that can access all your browsing data.

This change could potentially mean that there will be a lot more extensions for Safari in the future. Many Chrome users don’t want to leave Chrome because they can’t find the same extensions. If developers choose to port their extensions to Safari, Apple could convince more users to switch to Safari.



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Apple is bringing Face ID and Touch ID to the web with Safari 14

Apple’s Face ID and Touch ID have made it easier for users to log into their mobile devices like iPhones and iPads and on some Macs offering the Touch ID button. Now Apple is bringing Face ID and Touch ID to the web. At the company’s virtual Worldwide Developers Conference this week, Apple introduced a way for web developers to add support for Face ID and Touch ID to their websites, allowing Safari users to log in without having to enter their username and password.

In a WWDC session aimed at web developers, the company showed off the new functionality which Apple touted would provide a “frictionless experience” for users.

Similar to how Face ID and Touch ID work today in iOS apps, web developers who choose to implement the new technology could prompt their users to choose a biometric authentication method the next time they visit their website.

The technology was built via the Web Authentication (WebAuthn) API which allows developers to build authentication via the FIDO2 specification, developed by the FIDO Alliance. It will be made available starting with Safari 14 for macOS and iOS, the organization said.

As CNET explains, Apple isn’t the first to use the browser technology — it’s already available in Firefox, Chrome and Microsoft Edge, for example.

Apple’s adoption, however, could push forward the larger biometrics movement. This in part, is due to Apple’s way of making complicated technology consumer-friendly and taking on the work of user education. Apple also has a sizable community of developers who get excited to roll out Apple’s latest technology.

The new system will be, by default, multi-factor in nature.

Apple’s platform authenticator uses the secure enclave of the iPhone or iPad to provide the private keys, and guarantees they can’t leave the device. It also verifies the user by either their fingerprint or facial recognition. That makes it multi-factor, as it combines something you have — the iPhone — with something you are — your biometrics information.

A report by Biometric Update also noted the WWDC session revealed Apple built its own attestation service, which is an optional service for those with higher security needs — like a bank. Because this technology can sometimes be used to violate privacy, Apple built its own version where it generates a unique attestation certificate for each credential. This prevents websites from tracking users across the web. This service isn’t immediately available, but will be soon.

Apple joined the FiDO Alliance earlier this year, signaling its intention to work towards a way to replace passwords with trusted devices and biometrics. It has also patented a way to use Face ID on a Mac, but this hasn’t launched.



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Google to offer loans to merchants in India

Google said on Thursday it plans to offer crediting feature to millions of merchants in India through its Google Pay app starting later this year as the American technology group looks to help small businesses in the country steer through the pandemic and also find a business model for its mobile payments service.

The company said it was working with financial institutions to offer loans to merchants from within Google Pay for Business app. The Google Pay’s business app, which the Android giant launched late last year, has already amassed 3 million merchants, it said.

Google’s announcement comes today as part of its effort to share its broader initiatives for small and micro-businesses in India. The company said Google My Business, an app it launched in India in the second half of 2017 to help mom and pop stores and other small merchants build online presence, has been used by more than 26 million businesses in the country to list themselves on Google search and Maps. India has about 60 million small and micro-sized businesses in the nation, according to government estimates.

“Every month we drive over 150 million direct connections between these businesses and customers including calls, online reservations and direction requests,” it said.

New Delhi ordered a nationwide lockdown in late March in a bid to control the spread of Covid-19. The move forced most businesses to suspend their operations. In recent weeks, the Indian government has moved to relax some of its restrictions and many stores have resumed their businesses.

Last year Google launched Spot feature in India that allows businesses to easily create their own branded commercial fronts that will be accessible to customers through Google Pay app.

In May, Google introduced Nearby Stores as a Spot feature on Google Pay app that allowed local businesses in select part of the country get discovered by customers in their neighborhood. The company said it is expanding this offering across India starting today.

Thursday’s announcement also outlines the grip Google has on small businesses in India, and how its scale — and resources — could pose additional challenges for scores of startups that are already attempting to serve businesses.

SoftBank-backed Paytm, Walmart’s PhonePe, and New Delhi-based BharatPe have in recent years onboarded millions of merchants and offer them a range of services including loans.

Paytm, which works with over 16 million merchants, earlier this year launched a range of gadgets, including a device that displays QR check-out codes that comes with a calculator and USB charger, a jukebox that provides voice confirmations of transactions and services to streamline inventory management for merchants.

For some of these players, Google’s increasingly growing interest in targeting merchants means they will be facing off the search giant on two fronts. TechCrunch reported earlier this month that Google Pay had about 75 million transacting users in India, more than any of its competitors. But Google Pay, and most other payments services in India are struggling to find a business model for their services.

Facebook, Google’s global rival, has courted more than 1 million merchants in India on its WhatsApp’s business app. WhatsApp, which is the most popular app in India, is informally used by countless of additional merchants in the country.



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Wednesday, 24 June 2020

Apple’s first virtual WWDC keynote set a new standard for remote presentations

In a preshow post, I compared the upcoming virtual WWDC to late-season “M*A*S*H.” If you watched the show during its original run or have since binged it on Netflix or Hulu, you’re likely aware of the producers’ uncomfortable transition away from using a laugh track. It was an ultimately beneficial choice in a show about a mobile military hospital during the Korean War, but shifting viewer expectations wasn’t easy, so it was done gradually, over time.

After so many years of priming audiences for a large online spectacle, event teams haven’t had the same luxury. Some shifted online last minute and others simply canceled the shows altogether. Even though COVID-19 was looming for months, there was really no simple decision here, and as such many of these first-time virtual-only events have been uncomfortably awkward and primarily defined by what they’re not.

Microsoft made a valiant attempt to embrace the temporarily new normal with its recent Build conference. The result was, at best, a mixed bag, relying on cringe-inducing banter by two employees to anchor several days of developer events. Where the presentation most shined, however, was when it was at its most simplistic: Satya Nadella stood in front of a bookshelf to address the weirdness of the situation and moved on with the day’s news. It was one of those moments where you found yourself grateful that the CEO is the emotional opposite of his screaming predecessor.

One could simply ignore the strangeness of it all — the absence of a live audience packed with a cheering section full of developers and employees. But to do so would be doing it a disservice.



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