Saturday, 1 December 2018

The battle over the driving experience is heating up and will be won in software  

Sirius XM’s recent all-stock $3.5-billion purchase of the music-streaming service Pandora raised a lot of eyebrows. A big question was why Sirius paid so much. Is Pandora’s music library and customer base really worth that amount? The answer is that this was a strategic move by Sirius in a battle that is far bigger than radio. The real battle, which will become much more visible in the coming years, is over the driving experience.

People spend a lot of time commuting in their cars. That time is fixed and won’t likely change. However, what is changing is the way we drive. We’re already seeing many new cars with driver assist features, and automakers (and tech companies) are working hard to bring fully autonomous cars to the market as quickly as possible. New cars today already contain an average of 100 million lines of code that can be updated to increase driver assist options, and some automakers like Tessla already offer an “autonomous” mode on highways.

According to the Brookings Institute, one-quarter of all cars will be autonomous by 2040 and IHS predicts all cars will be autonomous after 2050. Those are conservative estimates, as we are likely to see major changes in the next 10 years.

These changes will impact the driving experience. As cars become more autonomous, we can do more than simply listen to music or podcasts. We may be able to watch videos, surf the web, and more. The value of car real estate is already valuable, but it’s going to skyrocket as we change the way people consume media while driving.

The Pandora acquisition was a strategic move by Sirius to gain the necessary assets so that it won’t fall behind in this space — and to get into the fast-growing music streaming business, where users consume music at home, work and at play.  While Pandora’s music library is arguably second tier, it’s also good enough that it can provide pretty much every artist most people want. This is often how high-priced mergers happen – one party is concerned about falling behind and pays a premium to purchase the other company’s assets. It’s also a bet by Sirius about the driving experience of the future.

As the battle over the driving experience heats up, we will initially see companies like Google, Amazon and Apple start dipping their toes in the market. They might do that through investments in startups, rolling out their own services, or purchasing competitors. Some of those large tech companies already have projects around autonomous cars. Uber may even be interested in this market.

For now, Sirius probably doesn’t need to worry about competition from startups. They won’t be able to grow big enough fast enough to get a sizable share of the market. A more likely scenario is that startups will work on software that offers a unique functionality, making it an attractive acquisition target by a larger company.

This is going to be an interesting battle to watch in the coming years, as cars essentially become software with four wheels attached. Companies like Sirius know this is an important space and that the battle over the driving experience will be won in software. The acquisition of Pandora is only the beginning.



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Friday, 30 November 2018

Apple Music is coming to the Amazon Echo

Starting mid-December, Amazon Echo devices will be able to stream songs from Apple Music. A bit of a surprise, perhaps, given that Apple’s been a competitor in the space since launching the HomePod back in 2017.

Amazon’s had its own music service for some time as well, but the company appears to have given up on the dream of being a series competitor in the space — for now, at least. Instead, Echo smart speakers offer native support for a decent cross section of streaming services, including Pandora, Spotify, iHeartRadio, and TuneIn.

The new skill lets users play specifics songs, genres, playlists and the Beats 1 station through the smart speakers. Adding Apple Music will help the popular smart home products tap into a rapidly growing service.

The company cracked 50 million subscribers earlier this year. That’s still well behind the 83 million paid subscribers Spotify announced back in July, but this addition should help give Amazon an added advantage against Google’s Home devices, particularly here in the States, where the bulk of Apple Music subscribers reside.

For Apple’s part, the offering brings Music to much more accessible hardware. The HomePod currently runs $349 — several times the price of the entry-level Echo Dot. The new skill arrives on Echos the week of December 17.



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Wednesday, 28 November 2018

Following report on sluggish demand, Apple VP says iPhone XR is its most popular model

In the wake of a report from the WSJ last week that detailed low demand for Apple’s latest iPhones was prompting the company to cur orders for the devices, particularly the iPhone XR, an Apple VP is detailing that the XR is the company’s best-selling model available right now.

The disclosure comes from Apple VP Greg Joswiak in an interview with CNET. It’s not a particularly juicy quote, only detailing that the device has “been our most popular iPhone each and every day since the day it became available.”

Joswiak didn’t specifically comment on the WSJ report. The assertion regarding iPhone XR sales relative to other iPhone models doesn’t really tell us a ton either without some solid numbers.

The fact that the $749 XR is the best selling of the iPhones available now isn’t wildly surprising. It was introduced as a crowd pleaser with a lower cost build that didn’t actually make many sacrifices in terms of compute power. The company’s iPhone XS retails for $999, they also are continuing to sell last-gen models at lower prices.

What’s interesting about this interview snippet is that this is just a slice of the detail we would generally get in a quarterly earnings report, but Apple recently decided that it’s not going to give that data moving forward and will instead just leave it at the revenues for its iPhone segment. In other words, this is about as good as it’s going to get moving forward in terms of insights about model breakdowns for device sales.

The company’s reasoning for not discussing unit sales moving forward pretty much boiled down to the fact that it wasn’t necessarily reflective of the company’s health, but the timing of this pertinent realization comes as analysts believe demand for the devices could start to slow.

The company’s stock price has taken about a 20 percent dive since it shared its most recent earnings.



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ACLU asks court to release a secret order forcing Facebook to wiretap Messenger

Earlier this year, the U.S. government tried to force Facebook to secretly recode its Messenger app to allow the feds to listen into an encrypted, real-time voice call on suspected members associated with the notorious MS-13 gang.

It was only when reporters revealed that when Facebook declined, the feds pushed the court to hold the company in contempt. The case collapsed, but details of the case remain under seal and out of the public eye.

Now, the ACLU wants to know how the feds tried to pull it off.

The rights and civil liberties group filed a motion in California on Wednesday to ask the judge to unseal the case to reveal exactly what the government asked that was enough to convince the court to demand Facebook dismantle Messenger’s encryption in the first place. The motion also wants to know what legal grounds the Justice Department had to compel Facebook to undermine the security in its own product — and for what reason the court pushed back.

Jennifer Granick, ACLU’s surveillance and cybersecurity counsel, said the public “deserves to know why the government thought it could dismantle measures that protect their right to privacy online.”

“The outcome of this legal dispute between Facebook and the Justice Department has the potential to affect the private communications of millions of Americans who use communication services such as Messenger, WhatsApp, Skype, and Microsoft Outlook,” she said.

It’s the latest in several attempts in recent years to compel a company to rework its products to help the government conduct surveillance. But because Facebook won its legal challenge in private, experts warn that other companies facing similar efforts to undermine their products will not be able to use Facebook’s legal precedent in their own defense.

“In a world constantly changing due to rapid advances in technology, the American legal system must keep pace,” said Kara Brandeisky and Kristin Mulvey, two law students at New York University’s School of Law, who helped write the motion. “That can’t happen if we don’t even know what the law says about our right to privacy and security.”

The ACLU’s motion was joined by the Electronic Frontier Foundation and Stanford’s Riana Pfefferkorn.

Facebook declined to comment. A spokesperson for the Justice Dept. also declined to comment.



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Google Fi now officially supports most Android devices and iPhones

Google is making a major move to expand the availability of its Fi wireless service.

It’s been a few years since Google launched Project Fi with the promise of doing things a bit differently than the large carriers. Because it could switch between the cell networks of multiple providers to give you the best signal, the service only ever officially supported a select number of handsets. You could always trick it by activating the service on a supported phone and then moving your SIM card to another (including an iPhone), but that was never supported.

That’s changing today, though. The company is opening up Fi — and renaming it to Google Fi — and officially expanding device support to most popular Android phones, as well as iPhones. Supported Android phones include devices from Samsung, LG, Motorola and OnePlus. iPhone support is currently in beta, and there are a few extra steps to set it up, but the Fi iOS app should now be available in the App Store.

One thing you might not get with many of the now-supported phones is the full Fi experience, with network switching and access to Google’s enhanced network features, including Google’s VPN network. For that, you’ll still need a Pixel phone, the Moto G6 or any other device that you can buy directly in the Fi store.

Fi on all phones comes with the usual features, like bill protection, free high-speed international roaming and support for group plans.

To sweeten the deal, Google is also launching a somewhat extraordinary promotion today: If you open a new Fi account — or if are an existing user — you can buy any phone in the Fi shop today and get your money back in the form of a travel gift card that you can use for a flight with Delta or Southwest, or lodging with Airbnb and Hotels.com. There’s some fine print, of course (you need to keep your account active for a few months, etc.), but if you were looking at getting Fi anyway, like to travel and want to get a Pixel 3 XL, that’s not a bad deal at all.

The fine print is below:

Travel on Fi with Any Device Purchase Promotion Terms (Google Fi)

Limited time, 24-hour offer applies to any qualifying device purchased from fi.google.com from 11/28/18 12:00 AM PT through 11/28/18 11:59 PM PT, or while supplies last. When you purchase a qualifying device on fi.google.com, you can redeem a travel gift card in the amount you paid for the device, excluding taxes (details below).

To qualify for this promotion, a device must be activated within 15 days of device shipment and remain active for 60 consecutive days within 75 days of device shipment. The device must be activated within the same plan that was used to purchase the device. Activation must be for full service (i.e., activation does not apply to a data-only SIM).

This offer is available for new Google Fi customers as of 11/28/18 12:00 AM PT and existing, active Google Fi customers. If the customer is new to Google Fi, the customer must transfer (port-in) their current personal number over to Google Fi during sign up. The number being transferred must be currently active and have been active with the previous carrier and the customer since 8/28/18 12:00 AM PT.

After the terms have been satisfied, the customer will receive an email from Google Fi (around 75 – 90 days after device activation) with instructions on how to obtain a gift card from Tango subject to Tango’s terms and conditions. The user can redeem gift card amounts with select travel partners: Airbnb, Delta Airlines, Hotels.com, and Southwest Airlines. Gift cards may also be subject to the terms of the travel partners.

If Fi service is paused for more than 7 days or cancelled within 120 days of activation, the value of the gift card will be charged to your Google Payments account to match the purchased price of the device. Limit one per person. This offer is only available for U.S. residents ages 18 and older, and requires Google Payments and Google Fi accounts. Unless otherwise stated, this offer cannot be combined with other offers. Offer and gift card redemption are not transferable, and are not valid for cash or cash equivalent. Void where prohibited.



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Google Fi now officially supports most Android devices and iPhones

Google is making a major move to expand the availability of its Fi wireless service.

It’s been a few years since Google launched Project Fi with the promise of doing things a bit differently than the large carriers. Because it could switch between the cell networks of multiple providers to give you the best signal, the service only ever officially supported a select number of handsets. You could always trick it by activating the service on a supported phone and then moving your SIM card to another (including an iPhone), but that was never supported.

That’s changing today, though. The company is opening up Fi — and renaming it to Google Fi — and officially expanding device support to most popular Android phones, as well as iPhones. Supported Android phones include devices from Samsung, LG, Motorola and OnePlus. iPhone support is currently in beta, and there are a few extra steps to set it up, but the Fi iOS app should now be available in the App Store.

One thing you might not get with many of the now-supported phones is the full Fi experience, with network switching and access to Google’s enhanced network features, including Google’s VPN network. For that, you’ll still need a Pixel phone, the Moto G6 or any other device that you can buy directly in the Fi store.

Fi on all phones comes with the usual features, like bill protection, free high-speed international roaming and support for group plans.

To sweeten the deal, Google is also launching a somewhat extraordinary promotion today: If you open a new Fi account — or if are an existing user — you can buy any phone in the Fi shop today and get your money back in the form of a travel gift card that you can use for a flight with Delta or Southwest, or lodging with Airbnb and Hotels.com. There’s some fine print, of course (you need to keep your account active for a few months, etc.), but if you were looking at getting Fi anyway, like to travel and want to get a Pixel 3 XL, that’s not a bad deal at all.

The fine print is below:

Travel on Fi with Any Device Purchase Promotion Terms (Google Fi)

Limited time, 24-hour offer applies to any qualifying device purchased from fi.google.com from 11/28/18 12:00 AM PT through 11/28/18 11:59 PM PT, or while supplies last. When you purchase a qualifying device on fi.google.com, you can redeem a travel gift card in the amount you paid for the device, excluding taxes (details below).

To qualify for this promotion, a device must be activated within 15 days of device shipment and remain active for 60 consecutive days within 75 days of device shipment. The device must be activated within the same plan that was used to purchase the device. Activation must be for full service (i.e., activation does not apply to a data-only SIM).

This offer is available for new Google Fi customers as of 11/28/18 12:00 AM PT and existing, active Google Fi customers. If the customer is new to Google Fi, the customer must transfer (port-in) their current personal number over to Google Fi during sign up. The number being transferred must be currently active and have been active with the previous carrier and the customer since 8/28/18 12:00 AM PT.

After the terms have been satisfied, the customer will receive an email from Google Fi (around 75 – 90 days after device activation) with instructions on how to obtain a gift card from Tango subject to Tango’s terms and conditions. The user can redeem gift card amounts with select travel partners: Airbnb, Delta Airlines, Hotels.com, and Southwest Airlines. Gift cards may also be subject to the terms of the travel partners.

If Fi service is paused for more than 7 days or cancelled within 120 days of activation, the value of the gift card will be charged to your Google Payments account to match the purchased price of the device. Limit one per person. This offer is only available for U.S. residents ages 18 and older, and requires Google Payments and Google Fi accounts. Unless otherwise stated, this offer cannot be combined with other offers. Offer and gift card redemption are not transferable, and are not valid for cash or cash equivalent. Void where prohibited.



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Tuesday, 27 November 2018

Google faces GDPR complaint over “deceptive” location tracking

A group of European consumer watchdogs has filed a privacy complaint against Google — arguing the company uses manipulative tactics in order to keep tracking web users’ location, for ad-targeting purposes.

The consumer organizations are making the complaint under the EU’s new data protection framework, GDPR, which regulators can use to levy major fines for compliance breaches — of up to 4% of a company’s global annual turnover.

Under GDPR a consent-based legal basis for processing personal data (e.g. person’s location) must be specific, informed and freely given.

In their complaint the groups, which include Norway’s Consumer Council, argue that Google does not have proper legal basis to track users through “Location History” and “Web & App Activity” — settings which are integrated into all Google accounts, and which, for users of Android-based smartphones, they assert are particularly difficult to avoid.

The Google mobile OS remains the dominant smartphone platform globally, as well as across Europe.

“Google is processing incredibly detailed and extensive personal data without proper legal grounds, and the data has been acquired through manipulation techniques,” said Gro Mette Moen, acting head of the Norwegian Consumer Council’s digital services unit in a statement.

“When we carry our phones, Google is recording where we go, down to which floor we are on and how we are moving. This can be combined with other information about us, such as what we search for, and what websites we visit. Such information can in turn be used for things such as targeted advertising meant to affect us when we are receptive or vulnerable.”

Responding to the complaint, a Google spokesperson sent TechCrunch the following statement:

Location History is turned off by default, and you can edit, delete, or pause it at any time. If it’s on, it helps improve services like predicted traffic on your commute. If you pause it, we make clear that — depending on your individual phone and app settings — we might still collect and use location data to improve your Google experience. We enable you to control location data in other ways too, including in a different Google setting called Web & App Activity, and on your device. We’re constantly working to improve our controls, and we’ll be reading this report closely to see if there are things we can take on board.

Earlier this year the Norwegian watchdog produced a damning report calling out dark pattern design tricks being deployed by Google and Facebook meant to manipulate users by nudging them towards “privacy intrusive options”. It also examined Microsoft’s consent flows but judged the company to be leaning less heavily on such unfair tactics.

Among the underhand techniques that the Google-targeted GDPR complaint, which draws on the earlier report, calls out are allegations of deceptive click-flow, with the groups noting that a “location history” setting can be enabled during Android set-up without a user being aware of it; key settings being both buried in menus (hidden) and enabled by default; users being presented at the decision point with insufficient and misleading information; repeat nudges to enable location tracking even after a user has previously turned it off; and the bundling of “invasive location tracking” with other unrelated Google services, such as photo sorting by location.

GDPR remains in the early implementation phrase — just six months since the regulation came into force across Europe. But a large chunk of the first wave of complaints have been focused on consent, according to Europe’s data protection supervisor, who also told us in October that more than 42,000 complaints had been lodged in total since the regulation came into force.

Where Google is concerned, the location complaint is by no means the only GDPR — or GDPR consent-related — complaint it’s facing.

Another complaint, filed back in May also by a consumer-focused organization, took aim at what it dubbed the use of “forced consent” by Google and Facebook — pointing out that the companies were offering users no choice but to have their personal data processed to make use of certain services, yet the GDPR requires consent to be freely given.



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