Friday, 2 August 2019

Daily Crunch: Apple responds to Siri privacy concerns

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1. Apple suspends Siri response grading after privacy concerns

After The Guardian ran a story last week about how Siri recordings are used for quality control, Apple says it’s suspending the program worldwide while it reviews the process.

The practice, known as grading, involves sharing audio snippets with contractors, who determine whether Siri is hearing the requests accurately. Apple says that in the future, users will be able to choose whether or not they participate in the grading.

2. DoorDash is buying Caviar from Square in a deal worth $410 million

Square bought Caviar about five years ago in a deal worth about $90 million. Now, Caviar has found a new home with DoorDash.

3. President throws latest wrench in $10B JEDI cloud contract selection process

Throughout the months-long selection process, the Pentagon repeatedly denied accusations that the contract was somehow written to make Amazon a favored vendor, but The Washington Post reports President Trump has asked his newly appointed defense secretary to examine the process.

LAS VEGAS, NV – APRIL 21: Twitch streamer and professional gamer Tyler “Ninja” Blevins streams during Ninja Vegas ’18 at Esports Arena Las Vegas at Luxor Hotel and Casino on April 21, 2018 in Las Vegas, Nevada.  (Photo by Ethan Miller/Getty Images)

4. Following Ninja’s news, Mixer pops to top of the App Store’s free charts

Yesterday, Tyler “Ninja” Blevins announced that he’s leaving Twitch, moving his streaming career over to Microsoft’s Mixer platform. This morning, Mixer shot to the top of the App Store’s free app charts.

5. Google ordered to halt human review of voice AI recordings over privacy risks

Apple isn’t the only company to face scrutiny over its handling of user audio recordings.

6. UrbanClap, India’s largest home services startup, raises $75M

Through its platform, UrbanClap matches service people such as cleaners, repair staff and beauticians with customers across 10 cities in India, as well as Dubai and Abu Dhabi.

7. Why AWS gains big storage efficiencies with E8 acquisition

The team at Amazon Web Services is always looking to find an edge and reduce the costs of operations in its data centers. (Extra Crunch membership required.)



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A closer look at China’s smartphone market

In February 2013, China surpassed the United States to become the world’s largest smartphone market. More than half a decade on, it still proves an elusive target for international sellers. A glance at reports from the past several shows reveals the top spots dominated by homegrown names: Huawei, Vivo, Oppo, Xiaomi.

Combined, the big four made up roughly 84 percent of the nearly 100 million smartphones shipped last quarter, per new numbers from Canalys. Even international giants like Apple and Samsung have trouble cracking double-digit market share. Of the two, Apple has generally done better, with around six percent of the market — around six times Samsung’s share.

But Apple’s struggles have been very visible nonetheless, as the company has invested a good deal of its own future success into the China market. At the beginning of the year, the company took the rare action of lowering its guidance for Q1, citing China as the primary driver.

“While we anticipated some challenges in key emerging markets, we did not foresee the magnitude of the economic deceleration, particularly in Greater China,” Tim Cook said in a letter to shareholders at the time. “In fact, most of our revenue shortfall to our guidance, and over 100 percent of our year-over-year worldwide revenue decline, occurred in Greater China across iPhone, Mac and iPad.”

When it came time to report, things were disappointing as expected. The company’s revenue in the area dropped nearly $5 billion, year over year. On the tail of two rough quarters, things picked up a bit for Apple in the country. This week, Tim Cook noted “great improvement” in Greater China.



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A closer look at China’s smartphone market

In February 2013, China surpassed the United States to become the world’s largest smartphone market. More than half a decade on, it still proves an elusive target for international sellers. A glance at reports from the past several shows reveals the top spots dominated by homegrown names: Huawei, Vivo, Oppo, Xiaomi.

Combined, the big four made up roughly 84 percent of the nearly 100 million smartphones shipped last quarter, per new numbers from Canalys. Even international giants like Apple and Samsung have trouble cracking double-digit market share. Of the two, Apple has generally done better, with around six percent of the market — around six times Samsung’s share.

But Apple’s struggles have been very visible nonetheless, as the company has invested a good deal of its own future success into the China market. At the beginning of the year, the company took the rare action of lowering its guidance for Q1, citing China as the primary driver.

“While we anticipated some challenges in key emerging markets, we did not foresee the magnitude of the economic deceleration, particularly in Greater China,” Tim Cook said in a letter to shareholders at the time. “In fact, most of our revenue shortfall to our guidance, and over 100 percent of our year-over-year worldwide revenue decline, occurred in Greater China across iPhone, Mac and iPad.”

When it came time to report, things were disappointing as expected. The company’s revenue in the area dropped nearly $5 billion, year over year. On the tail of two rough quarters, things picked up a bit for Apple in the country. This week, Tim Cook noted “great improvement” in Greater China.



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Google to auction slots on Android default search ‘choice screen’ in Europe next year, rivals cry ‘pay-to-play’ foul

Starting early next year Google will present Android users in Europe with a search engine choice screen when handsets bundle its own search service by default.

In a blog post announcing the latest change to flow from the European Union’s record-breaking $5B antitrust enforcement against Android last year, when the Commission found Google had imposed illegal restrictions on OEMs and carriers using its dominant smartphone platform, it says new Android phones will be shown the choice screen once during set-up (or again after any factory reset).

The screen will display a selection of three rival search engines alongside its own.

OEMs will still be able to offer Android devices in Europe that bundle a non-Google search engine by default (though per Google’s reworked licensing terms they have to pay it to do so). In those instances Google said the choice screen will not be displayed.

Google says rival search engines will be selected for display on the default choice screen, per market, via a fixed-price sealed bid annual auction — with any winners (and/or eligible search providers) being displayed in a random order alongside its own.

Search engines that win the auction will secure one of three open slots on the choice screen, with Google’s own search engine always occupying one of the four total slots.

“In each country auction, search providers will state the price that they are willing to pay each time a user selects them from the choice screen in the given country,” it writes. “Each country will have a minimum bid threshold. The three highest bidders that meet or exceed the bid threshold for a given country will appear in the choice screen for that country.”

android choice screen

If there aren’t enough bids to surface three winners per auction then Google says it will randomly select from a pool of eligible search providers which it is also inviting to apply to participate in the choice screen. (Eligibility criteria can be found here.)

“Next year, we’ll introduce a new way for Android users to select a search provider to power a search box on their home screen and as the default in Chrome (if installed),” it writes. “Search providers can apply to be part of the new choice screen, which will appear when someone is setting up a new Android smartphone or tablet in Europe.”

“As always, people can continue to customize and personalize their devices at any time after set up. This includes selecting which apps to download, changing how apps are arranged on the screen, and switching the default search provider in apps like Google Chrome,” it adds.

Google’s blog post makes no mention of whether the choice screen will be pushed to the installed base of Android devices. But a spokeswoman told us the implementation requires technical changes that means it can only be supported on new devices.

Default selections on dominant platform are of course hugely important for gaining or sustaining marketshare. And it’s only since competition authorities dialled up their scrutiny that the company has started to make some shifts in how it bundles its own services in dominant products such as Android and Chrome.

Earlier this year Google quietly added rival pro-privacy search engine DuckDuckGo as one of the default choices offered by its Chrome browser, for example.

In April it also began rolling out choice screens to both new and existing Android users in Europe — offering a prompt to download additional search apps and browsers.

In the latter case, each screen shows five apps in total, including whatever search and browser is already installed. Apps not already installed are included based on their market popularity and shown in a random order.

android choice app screen.max 1000x1000

French pro-privacy search engine, Qwant, told us that since the rollout of the app service choice screen to Android devices the share of Qwant users using its search engine on mobile has leapt up from around 2% to more than a quarter (26%) of its total userbase.

Qwant co-founder and CEO Eric Léandri said the app choice screen shows that competing against Google on search is possible — but only “thanks to the European Commission” stepping in and forcing the unbundling.

However he raised serious concerns about the sealed bid auction structure that Google has announced for the default search choice — pointing out that many of the bidders for the slots will also be using Google advertising and technology; while the sealed structure of the auction means no-one outside Google will know what prices are being submitted as bids, making it impossible for rivals to know whether the selections Google makes are fair.

Even Google’s own FAQ swings abruptly from claims of the auction it has devised being “a fair and objective method” for determining which search providers get slots, to a flat “no” and “no” on any transparency on bid amounts or the number of providers it deems eligible per market…

Screenshot 2019 08 02 at 16.51.50

“Even if Google is Google some people can choose something else if they have the choice. But now that Google knows it, it wants to stop the process,” Léandri told TechCrunch.

“It is not up to Google to now charge its competitors for its faulty behavior and the amount of the fine, through an auction system that will benefit neither European consumers nor free competition, which should not be distorted by such process,” Qwant added in an emailed press statement. “The proposed bidding process would be open to so-called search engines that derive their results and revenues from Google, thereby creating an unacceptable distortion and a high risk of manipulation, inequity or disloyalty of the auction.”

“The decision of the European Commission must benefit European consumers by ensuring the conditions of a freedom of choice based on the intrinsic merits of each engine and the expectations of citizens, especially regarding the protection of their personal data, and not on their ability to fund Google or to be financed by it,” it also said.

In a further complaint, Léandri said Google is requiring bidders in the choice screen auction to sign an NDA in order to participate — which Qwant argues would throw a legal obstacle in the way of it being able to participate, considering it is a complainant in the EU’s antitrust case (ongoing because Google is appealing).

“Qwant cannot accept that the auction process is subject to a non-disclosure agreement as imposed by Google while its complaint is still pending,” it writes. “Such a confidentiality agreement has no other possible justification than the desire to silence its competitors on the anomalies they would see. This, again, is an unacceptable abuse of its dominant position.”

We’ve reached out to the Commission with questions about Google’s choice screen auction.

DuckDuckGo founder, Gabriel Weinberg, has also been quick to point to flaws in the auction structure — writing on Twitter: “A ‘ballot box’ screen could be an excellent way to increase meaningful consumer choice if designed properly. Unfortunately, Google’s announcement today will not meaningfully deliver consumer choice.

“A pay-to-play auction with only 4 slots means consumers won’t get all the choices they deserve, and Google will profit at the expense of the competition. We encourage regulators to work with directly with Google, us, and others to ensure the best system for consumers.”



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Google ordered to halt human review of voice AI recordings over privacy risks

A German privacy watchdog has ordered Google to cease manual reviews of audio snippets generated by its voice AI. 

This follows a leak last month of scores of audio snippets from the Google Assistant service. A contractor working as a Dutch language reviewer handed more than 1,000 recordings to the Belgian news site VRT which was then able to identify some of the people in the clips. It reported being able to hear people’s addresses, discussion of medical conditions, and recordings of a woman in distress.

The Hamburg data protection authority used Article 66 powers of the General Data Protection Regulation (GDPR) to make the order — which allows a DPA to order data processing to stop if it believes there is “an urgent need to act in order to protect the rights and freedoms of data subjects”.

The Article 66 order to Google appears to be the first use of the power since GDPR came into force across the bloc in May last year.

Google says it received the order on July 26 — which requires it to stop manually reviewing audio snippets in Germany for a period of three months. Although the company had already taken the decision to manually suspend audio reviews of Google Assistant across the whole of Europe — doing so on July 10, after learning of the data leak.

Last month it also informed its lead privacy regulator in Europe, the Irish Data Protection Commission (DPC), of the breach — which also told us it is now “examining” the issue that’s been highlighted by Hamburg’s order.

The Irish DPC’s head of communications, Graham Doyle, said Google Ireland filed an Article 33 breach notification for the Google Assistant data “a couple of weeks ago”, adding: “We note that as of 10 July Google Ireland ceased the processing in question and that they have committed to the continued suspension of processing for a period of at least three months starting today (1 August). In the meantime we are currently examining the matter.”

It’s not clear whether Google will be able to reinstate manual reviews in Europe in a way that’s compliant with the bloc’s privacy rules. The Hamburg DPA writes in a statement [in German] on its website that it has “significant doubts” about whether Google Assistant complies with EU data-protection law.

“We are in touch with the Hamburg data protection authority and are assessing how we conduct audio reviews and help our users understand how data is used,” Google’s spokesperson also told us.

In a blog post published last month after the leak, Google product manager for search, David Monsees, claimed manual reviews of Google Assistant queries are “a critical part of the process of building speech technology”, couching them as “necessary” to creating such products.

“These reviews help make voice recognition systems more inclusive of different accents and dialects across languages. We don’t associate audio clips with user accounts during the review process, and only perform reviews for around 0.2% of all clips,” Google’s spokesperson added now.

But it’s far from clear whether human review of audio recordings captured by any of the myriad always-on voice AI products and services now on the market will be able to be compatible with European’s fundamental privacy rights.

These AIs typically have trigger words for activating the recording function which streams audio data to the cloud. But the technology can easily be accidentally triggered — and leaks have shown they are able to hoover up sensitive and intimate personal data not just of their owner but anyone in their vicinity (which of course includes people who never got within sniffing distance of any T&Cs).

In its website the Hamburg DPA says the order against Google is intended to protect the privacy rights of affected users in the immediate term, noting that GDPR allows for concerned authorities in EU Member States to issue orders of up to three months.

In a statement Johannes Caspar, the Hamburg commissioner for data protection, added: “The use of language assistance systems in the EU must comply with the data protection requirements of the GDPR. In the case of the Google Assistant, there are currently significant doubts. The use of language assistance systems must be done in a transparent way, so that an informed consent of the users is possible. In particular, this involves providing sufficient information and transparently informing those concerned about the processing of voice commands, but also about the frequency and risks of mal-activation. Finally, due regard must be given to the need to protect third parties affected by the recordings. First of all, further questions about the functioning of the speech analysis system have to be clarified. The data protection authorities will then have to decide on definitive measures that are necessary for a privacy-compliant operation. ”

The DPA also urges other regional privacy watchdogs to prioritize checks on other providers of language assistance systems — and “implement appropriate measures” — name-checking rival providers of voice AIs, Apple and Amazon.

This suggests there could be wider ramifications for other tech giants operating voice AIs in Europe flowing from this single Article 66 order.

The real enforcement punch packed by GDPR is not the headline-grabbing fines, which can scale as high as 4% of a company’s global annual turnover — it’s the power that Europe’s DPAs now have in their regulatory toolbox to order that data stops flowing.

“This is just the beginning,” one expert on European data protection legislation told us, speaking on condition of anonymity. “The Article 66 chest is open and it has a lot on offer.”

In a sign of the potential scale of the looming privacy problems for voice AIs Apple also said earlier today that it’s suspending a quality control program for its Siri voice assistant.

The move, which does not appear to be linked to any regulatory order, follows a Guardian report last week detailing claims by a whistleblower that contractors working for Apple ‘regularly hear confidential details’ on Siri recordings, such as audio of people having sex and identifiable financial details, regardless of the processes Apple uses to anonymize the records.

Apple’s suspension of manual reviews of Siri snippets applies worldwide.



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Thursday, 1 August 2019

Apple suspends Siri response grading in response to privacy concerns

In response to concerns raised by a Guardian story last week over how recordings of Siri queries are used for quality control, Apple is suspending the program world wide. Apple says it will review the process that it uses, called grading, to determine whether Siri is hearing queries correctly, or being invoked by mistake.

In addition, it will be issuing a software update in the future that will let Siri users choose whether they participate in the grading process or not. 

The Guardian story from Alex Hern quoted extensively from a contractor at a firm hired by Apple to perform part of a Siri quality control process it calls grading. This takes snippets of audio, which are not connected to names or IDs of individuals, and has contractors listen to them to judge whether Siri is accurately hearing them — and whether Siri may have been invoked by mistake.

“We are committed to delivering a great Siri experience while protecting user privacy,” Apple said in a statement to TechCrunch. “While we conduct a thorough review, we are suspending Siri grading globally. Additionally, as part of a future software update, users will have the ability to choose to participate in grading.”

The contractor claimed that the audio snippets could contain personal information, audio of people having sex and other details like finances that could be identifiable, regardless of the process Apple uses to anonymize the records. 

They also questioned how clear it was to users that their raw audio snippets may be sent to contractors to evaluate in order to help make Siri work better. When this story broke, I dipped into Apple’s terms of service myself and, though there are mentions of quality control for Siri and data being shared, I found that it did fall short of explicitly and plainly making it clear that live recordings, even short ones, are used in the process and may be transmitted and listened to. 

The figures Apple has cited put the amount of queries that may be selected for grading under 1 percent of daily requests.

The process of taking a snippet of audio a few seconds long and sending it to either internal personnel or contractors to evaluate is, essentially, industry standard. Audio recordings of requests made to Amazon and Google assistants are also reviewed by humans. 

An explicit way for users to agree to the audio being used this way is table stakes in this kind of business. I’m glad Apple says it will be adding one. 

It also aligns better with the way that Apple handles other data like app performance data that can be used by developers to identify and fix bugs in their software. Currently, when you set up your iPhone, you must give Apple permission to transmit that data. 

Apple has embarked on a long campaign of positioning itself as the most privacy conscious of the major mobile firms and therefore holds a heavier burden when it comes to standards. Doing as much as the other major companies do when it comes to things like using user data for quality control and service improvements cannot be enough if it wants to maintain the stance and the market edge that it brings along with it.



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Google is bringing voice-free emergency operator access to Android

Google today highlighted a new feature that will bring voice-free emergency service interaction to Pixels and other Android device. Designed for instances of injury, situations where speaking can present a danger and for users with speech impairments, the feature allows callers to communicate via touch menus.

Once an emergency call is triggered, users can specify its nature by tapping “Fire,” “Medical” or “Police.” That information is passed along to an operator without requiring the caller to speak, alongside location information that pulls from the phone’s GPS and uses plus code, a method for locating callers without a specific address.

AED Lower Speech Rate 06

The menu information is stored locally on the phone, and all of the information shared remains confidential, shared only with the emergency operator. Once the information is entered, users can also speak directly to the operator if able.

The feature was created in collaboration with the National Emergency Number Association. It’s arriving on Pixel phones and select Android devices in the U.S. in the coming months.



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