Thursday, 10 October 2019

Apple Arcade’s black box

Apple Arcade is a new kind of App Store. One where eclectic, indie and original content can shine. A place where gamers can play without being hounded by ads or strong-armed into spending on in-app purchases. But unlike the original App Store, Apple Arcade’s marketplace is a black box. There’s no way for consumers or developers to find out if Arcade produces a breakout hit game or even which app everyone is playing right now.

That’s because Apple Arcade has ditched one of the App Store’s core components: the Top Charts.

Traditionally, the App Store’s Top Charts highlighted which games are most popular, based on downloads, velocity, and other signals Apple never disclosed. On the main App Store, users can browse these top-ranked apps and games, including both free and paid titles. And through APIs, app store intelligence firms like App Annie, Sensor Tower, and others gain access to even more data — like top grossing apps and games, for example.

However, following the Apple Arcade subscription service’s launch, these firms told TechCrunch that Apple is not exposing any of the data that providers such as themselves have typically had access to in order to generate download and revenue estimates. There is some expectation that could change in time, but it’s not clear if or when that will be.



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Daily Crunch: Apple pulls Hong Kong app

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

1. Apple pulls HKmap from App Store, the day after Chinese state media criticized its ‘unwise and reckless decision’ to approve it

Less than a day after Apple was criticized by Chinese state media for allowing HKmap in the App Store, the crowdsourced map app said it had been delisted.

This is Apple’s second reversal on the issue, which it explained with a statement claiming it learned that the app “has been used in ways that endanger law enforcement and residents in Hong Kong.”

2. Grammarly raises $90M at over $1B+ valuation for its AI-based grammar and writing tools

Grammarly provides a toolkit used today by 20 million people to correct their written grammar, suggest better ways to write things and moderate their tone depending on who will be doing the reading.

3. Okta wants to make every user a security ally

Okta is giving end users information about suspicious activity involving their login, while letting them share information with the company’s security apparatus.

4. Waymo to customers: ‘Completely driverless Waymo cars are on the way’

Waymo’s existing programs all use a human safety driver behind the wheel. Now the Alphabet-owned company is getting ready for completely driverless rides.

5. Calm and Room made a $4,000 branded ‘meditation booth’

From the looks of it, the Calm Booth by Room is little more than a standard Room booth, with frosted glass, softer lighting and “a soothing misty forest interior.” But it’s a pretty smart partnership between two white-hot startups.

6. Creators of modern rechargeable batteries share Nobel prize

The prize this year honors M. Stanley Whittingham, John Goodenough and Akira Yoshino, all of whom contributed to the development of what is today the most common form of portable power.

7. Silicon Valley’s competing philosophies on tech ethics with The New Yorker’s Andrew Marantz

Marantz has in recent years trained his attention on the tech world and its contribution to social unrest in the United States and beyond. And he has just published a new book, “Antisocial: Online Extremists, Techno-Utopians, and the Hijacking of the American Conversation.” (Extra Crunch membership required.)



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Apple rolls out new Siri audio clip grading opt-in and request history deletion feature in beta

Apple is rolling out a new opt-in notice for Siri audio sample review with the beta of iOS 13.2. This new opt-in feature was promised back in August after reports that audio from Siri requests were being reviewed by contractors and that the audio could contain sensitive or personal information.

Apple had previously halted the grading process entirely while it updated the process by which it used the audio clips to “improve Siri.”

The new process will include an explicit opt-in for those users who want to have clips of commands transmitted to Apple to help improve how well Siri understands commands.

The update is out in beta for iPadOS 13.2, iOS 13.2, Apple tvOS 13.2, WatchOS 6.1 and MacOS 10.15.1.

Some particulars of the new policy include:

  • An explicit opt-in.
  • Only Apple employees will be reviewing audio clips, not contractors.
  • Computer generated transcripts are continuing to be used. These are in text form with no audio. They have been disassociated from identifying information by use of a random identifier.
  • These text transcripts, which Apple says include a small subset of requests may be reviewed by employees or contractors.
  • Any user can opt-out at any time.

Apple is also launching a new Delete Siri and Dictation History feature. Users can go to Settings>Siri and Search>Siri History to delete all data Apple has on their Siri requests. If Siri data is deleted within 24 hours of making a request, the audio and transcripts will not be made available to grading.

The new policies can be found at Settings>Privacy>Analytics and Improvements>About Siri in the iOS 13.2 beta.

There seems to be a solid set of updates here for Siri protections and user concerns. The continued use of text transcripts that may be reviewed by contractors is one sticky point — but the fact that they are text, anonymized and separated from any background audio may appease some critics.

These were logical and necessary steps to make this process more clear to users — and to get an explicit opt-in for people who are fine with it happening.

The next logical update, in my opinion, would be a way for users to be able to see and hear the text and audio that Apple captures from their Siri requests. If you could see, say, your last 100 requests in text or by clip — the same information that may be reviewed by Apple employees or contractors, I think it would go a long way to dispelling the concerns that people have about this process.

This would fit with Apple’s stated policy of transparency when it comes to user privacy on their platforms. Being able to see the same things other people are seeing about your personal data — even if they are anonymized — just seems fair.



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Amazon Music arrives on Apple TV

Amazon Music is now available on the Apple TV, including both the Apple TV 4K and the Apple TV HD running tvOS 12.0 or later, Amazon announced this morning. The launch is yet another example of the eased tensions between the two rivals, who finally came to an agreement to support each other’s streaming media services on their respective platforms.

With the new Amazon Music app for Fire TV, customers will gain access to millions of songs and thousands of playlists and stations, including Amazon Music’s version of Spotify’s “Rap Caviar,” which it calls “Rap Rotation.” Users will also be able to browse and search music from their favorite artists, as well as access all their purchased and imported music available in their “My Music” library, says Amazon.

This latest launch follows the debut of Apple Music on Fire TV back in March, and is now one of several examples of the two companies playing nice with one another.

Last year, for example, Amazon expanded its assortment of Apple inventory to include other devices besides Apple TV — like iPads, iPhones, Apple Watch and Beats headphones. It also brought its FreeTime Unlimited app to iOS. Meanwhile, Apple Music arrived on Echo devices last year.

Plus, you’ve been able to watch Amazon Prime Video on Apple TV since December 2017. And with the upcoming Apple TV+ streaming service, Apple promises a cross-platform experience, which includes Fire TV.

But the new app’s launch is notable for another reason, as well.

Apple today is in the crosshairs of several antitrust investigations worldwide, including in the E.U., Russia, and the U.S.

Spotify, in particular, has been calling out Apple for its alleged anti-competitive behavior, like charging the so-called “Apple tax” on Spotify’s in-app subscriptions when it sells a rival service with Apple Music, or for having too much control over if and when Spotify can release app updates. As a part of Apple’s defense, it’s been showcasing how it allows competitors on its platform.

The addition of Amazon Music to Apple TV will be another example it can now point to.

The new Amazon Music app is live in the Apple TV App Store in the U.S., UK, Australia, New Zealand, Brazil, Canada, France, Italy, Spain, Germany, Mexico, Japan, and India.

 



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Apple pulls HKmap from App Store, the day after Chinese state media criticized its “unwise and reckless decision” to approve it

Less than a day after Apple was criticized by Chinese state media for allowing HKmap in the App Store, the crowdsourced map app said it had been delisted. Its removal comes less than a week after Apple reversed its initial decision to reject the app, which provides information about the location of pro-democracy demonstrations, street closures and police activity (its website is still available).

After Apple allowed HKmap into the App Store, an article in the China Daily, a newspaper owned by the Communist Party of China, criticized the company, claiming that it enabled “rioters in Hong Kong to go on violent acts,” and adding that “Business is business, and politics is politics…Apple has to think about the consequences of its unwise and reckless decision.”

While the Chinese government has labeled protestors as violent, including through coordinated campaigns on social media, human rights groups like Amnesty International have documented multiple instances of police abuse against protestors.

HKmap’s creators tweeted the Apple claimed it endangered law enforcement and residents, and said they disagreed.

The app’s developers added that “there is 0 evidence to support CSTCB’s [the Hong Kong Police Force’s Cyber Security and Technology Crime Bureau] accusation that HKmap App has been used to target and ambush police, threaten public safety, and criminals have used it to victimize residents in areas where they know there is no law enforcement.” They also noted that other apps containing crowdsourced information and public postings, including Waze, which is used by commuters to avoid traffic cameras and police, are still allowed on the App Store.

“The quoted Apple’s App Store Review Guideline is vague, does that include user-generated contents? We are sure there are contents ‘solicit, promote, or encourage criminal activity in Facebook, Instagram, Safari, Telegram, Twitter, Waze, Whatsapp, etc. at some point in time,” wrote HKmap’s developers.

Pro-democracy demonstrations began in March to protest a now-withdrawn bill that would have allowed extradition to mainland China, but have grown to encompass additional demands that center on Hong Kong’s ability to safeguard rights, including freedom of press and speech, under the “one country, two systems” policy that has been in place since it was returned from British rule to China in 1997.

This is the latest in several decisions made by Apple that have concerned pro-democracy observers and appear designed to appease the government of China, its third-biggest market by sales. Two years ago, it removed VPN apps from its App Store in China and within the last week has removed the Taiwan flag emoji from the iOS keyboard in Hong Kong and the app version of Quartz from the Hong Kong App Store, reportedly because of its protest coverage.

TechCrunch has contacted Apple for comment.



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Wednesday, 9 October 2019

Daily Crunch: China pressures Apple

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

1. China attacks Apple for allowing Hong Kong crowdsourced police activity app

Apple’s decision to greenlight an app called HKmaps, which is being used by pro-democracy protestors in Hong Kong to crowdsource information about street closures and police presence, is attracting the ire of the Chinese government.

Specifically, an article in Chinese state mouthpiece China Daily attacks the iPhone maker for reversing an earlier decision not to allow the app to be listed on the iOS App Store.

2. What the hell is up with this Essential device?

Essential CEO Andy Rubin tweeted photos of what he called a “radically different formfactor” — basically, it’s a long, skinny phone.

3. Uber’s newest feature alerts drivers that pets will be joining the ride

With Uber Pet, riders will pay a “small surcharge” for the privilege of taking their pets with them. And drivers will have the option of avoiding trips with non-service animals by opting out of Uber Pet trips.

4. Twitter admits it used two-factor phone numbers and emails for serving targeted ads

Twitter finds itself in the same boat as Facebook, which last year was caught using phone numbers and email addresses — given to Facebook to secure users’ accounts — for targeted advertising.

5. Google’s Grasshopper coding class for beginners comes to the desktop

A larger screen and access to a keyboard makes learning to code on the desktop significantly easier than on mobile. For example, in the desktop app Google is able to put columns for the instructions, the code editor and the results next to each other.

6. Amazon, Walmart confront India’s slowing economy as holiday season growth stalls

Even India’s biggest festive season, featuring blinding marketing blitzkrieg and heavy discounts from Amazon India and Walmart’s Flipkart, has failed to escape the pains of a slowing economy.

7. With $15M round and 100K tablets sold, reMarkable CEO wants to make tech ‘more human’

The reMarkable tablet is a strange device in this era of ultra-smart gadgets, with a black and white screen meant for reading, writing and sketching — and nothing more. (Extra Crunch membership required.)



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China attacks Apple for allowing Hong Kong crowdsourced police activity app

Apple’s decision to greenlight an app called HKmaps, which is being used by pro-democracy protestors in Hong Kong to crowdsource information about street closures and police presence, is attracting the ire of the Chinese government.

An article in Chinese state mouthpiece, China Daily, attacks the iPhone maker for reversing an earlier decision not to allow the app to be listed on the iOS App Store — claiming the app is “allowing the rioters in Hong Kong to go on violent acts” (via The Guardian).

HKmaps uses emoji to denote live police and protest activity around Hong Kong, as reported by users.

The former British colony is a special administrative region of the People’s Republic of China that’s been able to maintain certain economic and and political freedoms since reunification with China — under the one country, two systems principle. But earlier this year pro-democracy protests broke out after the Hong Kong government sought to pass legislation that would allow for extradition to mainland China. It’s policing around those on-going protests that’s being made visible on HKmaps.

The app’s developer denies the map enables illegal activity, saying its function is “for info” purposes only — to allow residents to move freely around the city by being able to avoid protest flash-points. But the Chinese government is branding it “toxic”.

“Business is business, and politics is politics. Nobody wants to drag Apple into the lingering unrest in Hong Kong. But people have reason to assume that Apple is mixing business with politics, and even illegal acts. Apple has to think about the consequences of its unwise and reckless decision,” the China Daily writer warns in a not-so-veiled threat about continued access to the Chinese market.

“Providing a gateway for ‘toxic apps’ is hurting the feelings of the Chinese people, twisting the facts of Hong Kong affairs, and against the views and principles of the Chinese people,” it goes on. “Apple and other corporations should be able to discern right from wrong. They also need to know that only the prosperity of China and China’s Hong Kong will bring them a broader and more sustainable market.”

The article takes further aim at Apple — claiming it reinstated a song which advocates for independence for Hong Kong and had previously been removed from its music store.

We’ve reached out to Apple for comment.

A few days ago the company was getting flak from the other direction as Western commentators piled on to express incredulity over its decision, at the app review stage, not to allow HKmaps on its store. The app’s developer said Apple App Store reviewers had rejected it citing the reasoning as “the app allowed users to evade law enforcement”.

Yet, as many pointed out at the time, the Google-owned Waze app literally describes its function as “avoid police” if you take the trouble to read its iOS listing. So it looked like a crystal-clear case of double standards by Cupertino. And, most awkwardly for Apple, as if the US tech giant was siding with the Chinese state against Hong Kong as concerned residents fight for their autonomy and call for democracy.

We asked Apple about its decision to reject the app at the App Store review stage last week. It did not provide any comment but a couple of days afterwards a spokesman pointed us to an “update” — where the developer tweeted that the iOS version was “Approved, comming soon!” [sic].

At the time of writing the iOS app remains available on the App Store but the episode highlights the tricky trade-offs Apple is facing by operating in the Chinese market — a choice that risks denting its reputation for highly polished corporate values.

The size of the China market is such that just “economical deceleration” can — and has — put a serious dent in Apple’s bottom line. If the company were to exit — or be ejected — from the market entirely there would be no way for it to cushion the blow for shareholders. Yet with a premium brand so bound up with ethical claims to champion and defend fundamental human rights like privacy Apple risks being pinned between a rock and a hard place as an increasingly powerful China flexes more political and economic muscle.

Wider trade tensions between the US and China are also creating further instability, causing major operating headaches for Chinese tech giant Huawei — with the Trump administration pressuring allies to freeze it out of 5G networks and leaning on US companies not to provide services to Chinese firms (leading to question marks over whether Huawei’s smartphones can continue using Google’s Android OS, and suggestions it might seek to deploy its own OS).

The going is certainly getting tougher for tech businesses working from East to West. But it also remains to be seen how sustainable Apple’s West-to-East democratic balancing act can be given heightened and escalating geopolitical tensions.



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