Saturday, 9 November 2019

This Week in Apps: Photoshop for iPad bombs, Google Play’s new rewards program, iOS bug fixes

Welcome back to This Week in Apps, the Extra Crunch series that recaps the latest OS news, the applications they support, and the money that flows through it all. What are the developers talking about? What Do app publishers and marketers need to know? How is international politics playing out in the App Store? What apps is everyone using?

As November kicks off, we’re looking at a number of big apps launches from Microsoft and Adobe — as well as what went wrong. We’re also looking at the iOS bug-squashing release, a bunch of data about app install trends around the world, Google Play’s new loyalty program and what it means for developers, the continued scrutiny of Chinese apps by the U.S. government, and more.

Fast Facts

eMarketer remindS us that it recently put out a big report on app installs with a ton of insights. It’s actually been live for a few months, but ICYMI, here are some of the key data points and highlights:

  • The average iPhone user in the U.S. downloaded 47 apps in 2018, up from 44 in 2017.
  • The average number of apps installed is rising — up 15% from 2016. In the U.S., Japan, South Korea, and Australia, users had more than 100 apps downloaded in 2018.
  • Smartphone users spend the most time using their top 5 apps. In 2017, the top 5 accounted for 87% of usage. Now (Apr. 2019) it’s 83%. The No. 1 app had a 49% share of the time spent, now it’s 44%.
  • The number of smartphone users in the U.S. will grow just 3% in 2019, compared with 13.2% in India and 12.1% in Indonesia.
  • Related, app downloads grew 165% in India from 2016 to 2018. In China, 70%. In Indonesia, 55%. And in Brazil, 25%. The U.S. app downloads grew just 5%.
  • In June 2019, the App Store had 1.8 million apps compared with Google Play’s 3.1 million.
  • 43% of iOS app install referrals came from Facebook properties, and only 6.6% came from Google properties.
  • Apple Search Ads drove 12% of non-organic installs in May 2019.
  • In-app video ads outperform display ads. Install-to-register rates for video were 35.1% in Q1
    2019 on the Liftoff network, compared with 28.5% for display ads.
  • App engagement drop-off rates after day one are the biggest in shopping apps. (25% engagement after the first day, but 8% at 30 days). Travel also sees a big drop-off. (20% after the first day and 6% after 30 days).

Headlines

iOS Bug Squashing: Apple fixed the iOS bug that killed your background apps. Apple this week finally squashed a very annoying bug in iOS 13 that made the OS overly aggressive about killing background apps and tasks. Apps like Safari, YouTube, Overcast and others were impacted, leading users to lose emails or the video they were watching just when they switched away for a few seconds. What Apple can’t fix is a growing concern that Apple has “lost the plot” following a series of extremely buggy software updates across its product line, which made users hesitant to upgrade to macOS Catalina, and bricked people’s HomePods.

Google admits it can’t secure the Play Store on its own: Google this week announced partnerships with security firms ESET, Lookout, and Zimperium to form what it has branded the “App Defense Alliance.” The goal, the company says, is to unite the security industry to fight malicious apps across Android’s ecosystem of 2.5 billion devices. Basically, Google will integrate its own detection systems with each partner’s scanning engine to help it uncover potential risks and threats. However, the fact that Google is now essentially outsourcing security to a partner ecosystem is an admission of failure, to some extent, about its abilities to keep the Play Store free from bad actors on its own. (But of course, we all knew that already, right?)

Photoshop for iPad is tanking: Adobe released its most important mobile app ever with this week’s launch of Photoshop for iPad. But fans panned the app because it’s missing several key features. Like RAW support! The app now has 2 stars out of 5…yikes. So what went wrong?

To read more, subscribe to Extra Crunch.



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Friday, 8 November 2019

A look at the top trends exciting NYC’s consumer VCs

To learn more about the next wave of consumer startup investment outside Silicon Valley, I’m speaking to leading B2C-focused investors in various hubs about the trends they’re excited about right now. 

Recently, I shared the responses from several London-based investors; today, we spoke to eight of New York’s top consumer VCs:

  • Rebecca Kaden, Partner at Union Square Ventures
  • David Tisch, Founding Partner at BoxGroup
  • Anu Duggal, Founding Partner at Female Founders Fund
  • Craig Shapiro, Partner at Collaborative Fund
  • Jeremy Levine, Partner at Bessemer
  • Beth Ferreira, Partner at Firstmark Capital
  • Graham Brown, Partner at Lerer Hippeau Ventures
  • Eric Reiner, Partner at Sinai Ventures
  • Chris Paik, Partner at Pace Capital

Consumer health and banking startups were recurring areas of interest, and there’s a sense that apps and product brands which provide a deeper sense of community are an untapped opportunity.

Rebecca Kaden, Partner at Union Square Ventures

At USV, we are focused on opportunities that broaden access by leveraging technology to increase value and decrease cost in big buckets of consumer spend. In doing so, we are looking for ways to make products and services previously available to a select segment available to many more. In particular, we have been investing in areas of consumer health where the delivery mechanism not only makes the care more convenient but also more affordable and higher quality; products and platforms in financial services that change the traditional underlying model to drive financial health for a mass customer; and opportunities that create new access to education both for kids and lifelong learners. 

Within each of these segments, I’ve been very interested in how new communities are forming inside products–users that come for a specific offering are forming allegiance and increasing engagement by interacting with other users. I think that is a trend we will only see accelerate.

David Tisch, Founding Partner at BoxGroup

People are bored on their phones, not of their phones. I am most excited to meet founders working on consumer apps that bring happiness and fun to a mass consumer audience, as I continue to believe we are in the early days of mobile and the app store is not dead.

These apps may look like a game, they may be a game, or they may be a new feed, but TikTok, Twitch, HQ, Yolo and other Snap app kit apps, Tinder and others have shown consumers want new apps, the barrier for adoption and retention is  just very high. All apps and games have a half-life, creating something with a very long one is really hard, but the demand is sitting on the phone scrolling thorough feeds, waiting for some new fun. We are excited about apps that allow people to interact with others in different ways, in new worlds, using new hardware, or new interfaces.

Anu Duggal, Founding Partner at Female Founders Fund

With the rise of the sober curious movement, we invested in Kin Euphorics, offering consumers a sexy option to an alcoholic drink, creating a social experience around a non-alcoholic beverage that doesn’t exist in the market today. With beer sales decreasing five years in a row, brands like Heineken are offering alcohol-free alternatives catering to this growing audience.

With the decline of religion, we have seen the rise of what we call the “rise of the alternate community.” Consumers are looking for ways to connect online and offline based on specific interests. Examples of this in our portfolio include The Wonder, a membership model for familyhood, Peanut, a social network for modern motherhood, and Co-Star, an astrology app.



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Google hires former Disney and Star executive to head its India business

Google said on Friday it has appointed Sanjay Gupta, a former top executive with Disney India and Star, as the manager and vice president of sales and operations for its India business.

Gupta will be replacing Rajan Anandan, who left the company to serve VC fund Sequoia Capital India as a managing director in April this year.

Gupta served as a managing director at Disney India and Star (which now Disney owns) before joining the Android-maker. He helped Star make a major push in the digital consumers business through video streaming service Hotstar, where he aggressively worked on partnerships and licensing for cricket rights and other content.

Hotstar has cashed in on the popularity of cricket — during a major cricket season earlier this year, Hotstar claimed that more than 100 million users were enjoying its service each day and more than 300 million were doing so each month. (Facebook roped in Ajit Mohan, the former chief executive of Hotstar, to head its India operations late last year.) Gupta also held top executive roles at other companies including Bharti Airtel telecom network.

Sanjay Gupta, a former top executive at Disney and Star, is now the head of Google’s India business

In a statement, Gupta said, “it’s an exciting opportunity to leverage the power of technology to solve some of India’s unique challenges and make Internet an engine of economic growth for people and communities. I am happy to join the passionate teams across Google and look forward to contributing to India’s digital journey as it becomes an innovation hub for the world.”

When Anandan, a long-time influential and widely respected Google executive, left the company earlier this year, Google said Vikas Agnihotri, who is the director of sales for the firm’s India operations, would be taking over. For Google, this was the latest in a series of high profile departures in Asia. Karim Temsamani, head of Asia Pacific (APAC) at Google, also left the company earlier this year.

Even as India contributes little to Google’s bottom line, the company has grown increasingly focused on India and other Asian markets to develop products and services that solve local problems and address barriers that are hindering growth in these markets.

In a statement, Scott Beaumont, President of Google APAC, said company’s operation in India “is important and strategic for its own sake but also for the innovation which then feeds breakthroughs elsewhere in Google.”

Gupta will also have to oversee some major challenges, including the fast growth of Facebook’s advertisement business in India and an antitrust issue with the local regulator.



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Thursday, 7 November 2019

iOS 13.2.2 fixes bug that kills your background apps prematurely

Does it feel like your iPhone is being a little quick to shut down apps running in the background lately? Go update it.

Apple has just released iOS 13.2.2, which patches up this issue (which caused background apps to “quit unexpectedly”), along with a handful of other annoyances. While it doesn’t offer up anything in the way of big new features, it’s probably worth the update just to make multitasking work the way it’s supposed to.

Also getting fixed:

  • A bug that caused iPhones to “temporarily lose cellular service after a call”
  • A bug that causes certain emails (those that were S/MIME encrypted) to be unreadable
  • Issues with using Kerberos single sign-on in Safari
  • Issues with trying to charge while using a Lightning port-enabled Yubikey for two factor authentication

This patch comes just days after Apple shipped iOS 13.2, which, in addition to bringing a bunch of new emoji, flipped the switches that enabled Deep Fusion image processing on iPhone 11 and iPhone 11 Pro. If you didn’t already upgrade to iOS 13.2, now’s the time … with the disclaimer that iOS 13.3 is already in developer beta, so it’ll probably land before too long.

As usual, the 13.2.2 update can be found under Settings > General > Software update.



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Ghost wants to retrofit your car so it can drive itself on highways in 2020

A new autonomous vehicle company is on the streets — and unbeknownst to most, has been since 2017. Unlike the majority in this burgeoning industry, this new entrant isn’t trying to launch a robotaxi service or sell a self-driving system to suppliers and automakers. It’s not aiming for autonomous delivery, either.

Ghost Locomotion, which emerged Thursday from stealth with $63.7 million in investment from Keith Rabois at Founders Fund, Vinod Khosla at Khosla Ventures and Mike Speiser at Sutter Hill Ventures, is targeting your vehicle.

Ghost is developing a kit that will allow privately owned passenger vehicles to drive autonomously on highways. And the company says it will deliver in 2020.

This kit isn’t going to give a vehicle a superior advanced driving assistance system. The kit will let human drivers hand control of their vehicle over to a computer, allowing them to do other activities such as look at their phone or even doze off.

The idea might sound similar to what Comma.ai is working on, Tesla hopes to achieve or even the early business model of Cruise. Ghost CEO and co-founder John Hayes says what they’re doing is different.

A different approach

The biggest players in the industry — companies like Waymo, Cruise, Zoox and Argo AI — are trying to solve a really hard problem, which is driving in urban areas, Hayes told TechCrunch in a recent interview.

“It didn’t seem like anyone was actually trying to solve driving on the highways,” said Hayes, who previously founded Pure Storage in 2009. “At the time, we were told that this is so easy that surely the automakers will solve this any day now. And that really hasn’t happened.”

Hayes noted that automakers have continued to make progress in advanced driver assistance systems. The more advanced versions of these systems provide what the SAE describes as Level 2 automation, which means two primary control functions are automated. Tesla’s Autopilot system is a good example of this; when engaged, it automatically steers and has traffic-aware cruise control, which maintains the car’s speed in relation to surrounding traffic. But like all Level 2 systems, the driver is still in the loop.

Ghost wants to take the human out of the loop when they’re driving on highways.

“We’re taking, in some ways, a classic startup attitude to this, which is ‘what is the simplest product that we can perfect, that will put self driving in the hands of ordinary consumers?’ ” Hayes said. “And so we take people’s existing cars and we make them self-driving cars.”

The kit

Ghost is tackling that challenge with software and hardware.

The kit involves hardware like sensors and a computer that is installed in the trunk and connected to the controller area network (CAN) of the vehicle. The CAN bus is essentially the nervous system of the car and allows various parts to communicate with each other.

Vehicles must have a CAN bus and electronic steering to be able to use the kit.

The camera sensors are distributed throughout the vehicle. Cameras are integrated into what looks like a license plate holder at the back of the vehicle, as well as another set that are embedded behind the rearview mirror.

A third device with cameras is attached to the frame around the window of the door (see below).

Initially, this kit will be an aftermarket product; the company is starting with the 20 most popular car brands and will expand from there.

Ghost intends to set up retail spaces where a car owner can see the product and have it installed. But eventually, Hayes said, he believes the kit will become part of the vehicle itself, much like GPS or satellite radio has evolved.

While hardware is the most visible piece of Ghost, the company’s 75 employees have dedicated much of their time on the driving algorithm. It’s here, Hayes says, where Ghost stands apart.

How Ghost is building a driver

Ghost is not testing its self-driving system on public roads, an approach nearly every other AV company has taken. There are 63 companies in California that have received permits from the Department of Motor Vehicles to test autonomous vehicle technology (always with a human safety driver behind the wheel) on public roads.

Ghost’s entire approach is based on an axiom that the human driver is fundamentally correct. It begins by collecting mass amounts of video data from kits that are installed on the cars of high-mileage drivers. Ghost then uses models to figure out what’s going on in the scene and combines that with other data, including how the person is driving by measuring the actions they take.

It doesn’t take long or much data to model ordinary driving, actions like staying in a lane, braking and changing lanes on a highway. But that doesn’t “solve” self-driving on highways because the hard part is how to build a driver that can handle the odd occurrences, such as swerving, or correct for those bad behaviors.

Ghost’s system uses machine learning to find more interesting scenarios in the reams of data it collects and builds training models based on them.

The company’s kits are already installed on the cars of high-mileage drivers like Uber and Lyft drivers and commuters. Ghost has recruited dozens of drivers and plans to have its kits in hundreds of cars by the end of the year. By next year, Hayes says the kits will be in thousands of cars, all for the purpose of collecting data.

The background of the executive team, including co-founder and CTO Volkmar Uhlig, as well as the rest of their employees, provides some hints as to how they’re approaching the software and its integration with hardware.

Employees are data scientists and engineers, not roboticists. A dive into their resumes on LinkedIn and not one comes from another autonomous vehicle company, which is unusual in this era of talent poaching.

For instance, Uhlig, who started his career at IBM Watson Research, co-founded Adello and was the architect behind the company’s programmatic media trading platform. Before that, he built Teza Technologies, a high-frequency trading platform. While earning his PhD in computer science he was part of a team that architected the L4 Pistachio microkernel, which is commercially deployed in more than 3 billion mobile Apple and Android devices.

If Ghost is able to validate its system — which Hayes says is baked into its entire approach — privately owned self-driving cars could be on the highways by next year. While the National Highway Traffic Safety Administration could potentially step in, Ghost’s approach, like Tesla, hits a sweet spot of non-regulation. It’s a space, that Hayes notes, where the government has not yet chosen to regulate.



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Wednesday, 6 November 2019

Apple refreshes its privacy site with new technical whitepapers

For the fourth year in a row, Apple has updated its privacy pages.

Every year the tech giant’s refreshes the privacy portion of its website — usually a month or so after its product launches — to keep customers up to date with its latest features and technologies. Since its fight with the FBI, which saw federal agents try to force Apple to create an iPhone backdoor to get the contents of a terrorist’s phone, Apple ditched its historically secretive ways and went full-disclosure on its security and privacy practices.

Its privacy pages have evolved to house the tech giant’s various commitments to privacy, but also user tips and tricks and its twice-yearly transparency report detailing the number of government demands for data it receives.

This year — and for the first time — Apple has published several technical whitepapers detailing how some of its most popular technologies work. So far, the company has released whitepapers on Safari, Photos, Location Services, and Sign In With Apple — which all saw privacy enhancements this year.

Last year the company debuted a “download your data” page, allowing users to obtain all of the data that Apple stores on them, a legal requirement under Europe’s GDPR.

Apple says its privacy pages are the most visited part of its entire site.

As with previous years, the updated privacy pages now includes all of the new privacy and security features in iOS 13 and macOS Catalina, which Apple released earlier this year, including Safari anti-tracking, location awareness, and contact notes protections.

Apple’s new privacy website. (Screenshot: TechCrunch)



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Veterans can now use an iPhone to pull up their health records

Apple has teamed up with Veteran Affairs (VA) to allow those who’ve served our country to now access their health records via iPhone. Health records access via Apple’s Health app has been available to iPhone users since the beginning of 2018. However, the ability to access that data has been limited to those hospitals and medical systems working with Apple to allow people to access their records.

The VA started working with select patients on iPhone in a test run earlier this summer and is now able to offer this feature to any veteran who is an iOS user receiving care through through the Veterans Health Administration.

For those who don’t know, the Department of Veteran Affairs is the largest federal agency and the largest integrated medical system in the United States, providing service to more than 9 million veterans. The VA also serves a total of 1,243 medical facilities and outpatient clinics to support these veterans.

Though the VA has in the past included other various health apps catering to the needs of our service men and women, they’ve had a mostly singular focus like smoking cessation or self care. Apple’s latest addition to the Health app is much more comprehensive, allowing these veterans to see all of their health records — including lab tests, diagnoses, medications, immunizations and other health information all within the Apple Health app on their phone.

Access to personal health records has been a sore spot for many patients, with some systems requiring them to have to ask permission for their own information to share with other doctors and hospital systems. It’s also been an archaic process of printing out paper records and faxing over information. Compare that to Apple’s Health Records feature, which provides veterans with both comprehensive access and convenience, allowing them to take a more proactive role in their own healthcare in an easy-to-access digital space while keeping it within a privacy compliant environment.

“The Health app continually updates these records giving VA patients access to a single, integrated snapshot of their health profile whenever they want, quickly and privately,” an Apple company statement said.



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