Wednesday, 17 June 2020

Software will reshape our world in the next decade

As I was wrapping up a Zoom meeting with my business partners, I could hear my son joking with his classmates in his online chemistry class.

I have to say this is a very strange time for me: As much as I love my family, in normal times, we never spend this much time together. But these aren’t normal times.

In normal times, governments, businesses and schools would never agree to shut everything down. In normal times, my doctor wouldn’t agree to see me over video conferencing.

No one would stand outside a grocery store, looking down to make sure they were six feet apart from one another. In times like these, decisions that would normally take years are being made in a matter of hours. In short, the physical world — brick-and-mortar reality— has shut down. The world still functions, but now it is operating inside everyone’s own home.

This not-so-normal time reminds me of 2008, the depths of the financial crisis. I sold my company BEA Systems, which I co-founded, to Oracle for $8.6 billion in cash. This liquidity event was simultaneously the worst and most exhausting time of my career, and the best time of my career, thanks to the many inspiring entrepreneurs I was able to meet.

These were some of the brightest, hardworking, never-take-no-for-an-answer founders, and in this era, many CEOs showed their true colors. That was when Slack, Lyft, Uber, Credit Karma, Twilio, Square, Cloudera and many others got started. All of these companies now have multibillion dollar market caps. And I got to invest and partner with some of them.

Once again, I can’t help but wonder what our world will look like in 10 years. The way we live. The way we learn. The way we consume. The way we will interact with each other.

What will happen 10 years from now?

Welcome to 2030. It’s been more than two decades since the invention of the iPhone, the launch of cloud computing and one decade since the launch of widespread 5G networks. All of the technologies required to change the way we live, work, eat and play are finally here and can be distributed at an unprecedented speed.

The global population is 8.5 billion and everyone owns a smartphone with all of their daily apps running on it. That’s up from around 500 million two decades ago.

Robust internet access and communication platforms have created a new world.

The world’s largest school is a software company — its learning engine uses artificial intelligence to provide personalized learning materials anytime, anywhere, with no physical space necessary. Similar to how Apple upended the music industry with iTunes, all students can now download any information for a super-low price. Tuition fees have dropped significantly: There are no more student debts. Kids can finally focus on learning, not just getting an education. Access to a good education has been equalized.

The world’s largest bank is a software company and all financial transactions are digital. If you want to talk to a banker live, you’ll initiate a text or video conference. On top of that, embedded fintech software now powers all industries.

No more dirty physical money. All money flow is stored, traceable and secured on a blockchain ledger. The financial infrastructure platforms are able to handle customers across all geographies and jurisdictions, all exchanges of value, all types of use-cases (producers, distributors, consumers) and all from the start.

The world’s largest grocery store is a software and robotics company — groceries are delivered whenever and wherever we want as fast as possible. Food is delivered via robot or drones with no human involvement. Customers can track where, when and who is involved in growing and handling my food. Artificial intelligence tells us what we need based on past purchases and our calendars.

The world largest hospital is a software and robotics company — all initial diagnoses are performed via video conferencing. Combined with patient medical records all digitally stored, a doctor in San Francisco and her artificial intelligence assistant can provide personalized prescriptions to her patients in Hong Kong. All surgical procedures are performed by robots, with supervision by a doctor of course, we haven’t gone completely crazy. And even the doctors get to work from home.

Our entire workforce works from home: Don’t forget the main purpose of an office is to support companies’ workers in performing their jobs efficiently. Since 2020, all companies, and especially their CEOs, realized it was more efficient to let their workers work from home. Not only can they save hours of commute time, all companies get to save money on office space and shift resources toward employee benefits. I’m looking back 10 years and saying to myself, “I still remember those days when office space was a thing.”

The world’s largest entertainment company is a software company, and all the content we love is digital. All blockbuster movies are released direct-to-video. We can ask Alexa to deliver popcorn to the house and even watch the film with friends who are far away. If you see something you like in the movie, you can buy it immediately — clothing, objects, whatever you see — and have it delivered right to your house. No more standing in line. No transport time. Reduced pollution. Better planet!

These are just a few industries that have been completely transformed by 2030, but these changes will apply universally to almost anything. We were told software was eating the world.

The saying goes you are what you eat. In 2030, software is the world.

Security and protection no longer just applies to things we can touch and see. What’s valuable for each and every one of us is all stored digitally — our email account, chat history, browsing data and social media accounts. It goes on and on. We don’t need a house alarm, we need a digital alarm.

Even though this crisis makes the near future seem bleak, I am optimistic about the new world and the new companies of tomorrow. I am even more excited about our ability to change as a human race and how this crisis and technology are speeding up the way we live.

This storm shall pass. However the choices we make now will change our lives forever.

My team and I are proud to build and invest in companies that will help shape the new world; new and impactful technologies that are important for many generations to come, companies that matter to humanity, something that we can all tell our grandchildren about.

I am hopeful.



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Google is launching a way to buy Android app subscriptions outside of the app itself

Alongside the Android 11 beta news and updates to Android developer tools, Google has quietly rolled out a significant change in how Android app developers can market their subscriptions on the Google Play Store. The company confirmed a select set of developers are testing a new feature that allows consumers to purchase an app’s subscription outside of the app itself. That is, instead of having to click through in-app pop-ups and read the fine print inside an app, consumers can choose to buy an app’s subscription directly from its Play Store listing page — even if they don’t yet have the app installed.

Google vaguely announced the change in a blog post, but didn’t offer concrete details as to how this feature worked, instead describing it only as way for users “to discover and purchase items outside your app.”

The functionality is being made available through the Android Billing Library version 3, which Google recently introduced. The new library can power a subscription promo code redemption experience, where users can redeem free trials before the app is installed. And it allows consumers to resubscribe to subscriptions they used to pay for from the Google Play subscriptions center.

But the most notable part of the update is how it allows developers to sell subscriptions directly on their app’s details page. Now, next to the app’s “Install” button, consumers will be able to instead choose to click a separate button to purchase the app’s subscription and even its free trial.

In an example, the robocall-blocking app Truecaller shows a button next to “Install” which reads, instead, “Free trial & Install.” Beneath this, a window provides all the details about the app’s subscription, including the free trial length, the cost when the trial ends, and what the subscription offers, in terms of feature set.

This more transparent marketing option benefits consumers and developers alike.

Today, too many consumers are still being duped by tricky subscriptions that don’t play by app store guidelines. The problem isn’t unique to Android apps, unfortunately. A report from security firm Sophos found that more than 3.5 million iOS users have installed fleeceware apps from Apple’s App Store, for example.

Google, for its part, introduced a new set of Play Store policies in April with the goal of ensuring that users are able to understand the terms of the subscription offer, the free trial period, and how they can cancel the subscription, if desired. The updated policy bans things like hidden terms, unclear billing frequencies, and hidden pricing.

This new feature offering a separate button just for subscriptions could give users another way to learn about the app’s pricing and feature set before making a commitment to download the app.

This, in turn, could help reduce user churn — as fewer users would drop out of the app once they realize the features they needed were only offered as a paid option. It could also help developers attract more valuable paid subscribers by allowing potential users an easy way to compare their subscription pricing with competitors, while additionally reducing user requests for refunds.

For now, Android users can only purchase subscriptions outside the app from a limited set of developers who have been testing the feature, Google says.

The company tells us it will expand this feature to include other virtual goods in the future.

This latest change isn’t the only way Google is trying to increase transparency around subscriptions.

In a video shared with developers, the company noted it’s made improvements to its checkout cart on Google Play to add further distinctions between trial periods and regular pricing. Google also now sends out email reminders to alert users when free trials are ending and it now pops up a notification when an app is uninstalled to remind users they may also want to cancel the app’s subscription.

Google is also changing the option that lets a customer pause a subscription. Starting on November 1, 2020, this will default to “on,” and other features like Account Hold and Restore will be required for app subscription-based apps. Plus, developers will be able to pop-up a list of reasons to keep a subscription when a user hits the cancel button.

“We believe that in increasing user trust around subscriptions, you will benefit from an increase higher-quality subscribers and lower refund and chargeback rates,” says Google Play Commerce product manager, Mrinalini Loew, in the video.

 



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Global smartwatch shipments grew 12%, in spite of…everything

Wearables have proven to be a surprisingly resilient category amid the global COVID-19-fueled shutdown. As noted earlier this month, shipment growth slowed — but didn’t stop — in Q1, even as many potential customers have far fewer steps to track. And according to new numbers from Canalys out today, smartwatches in particular continued to grow in spite of it all.

Overall, the category grew 12% year-over-year for Q1, up to 14.3 million. China, in particular, saw a big uptick in shipments — a full 66% over Q1 2019. Cellular models from Xiaomi and Apple were big hits, owing to a nationwide push for eSIM adoption. North America continued to see an increase, as well, but made up less than a third of all shipments for the first time in the firm’s reporting.

Image Credits: Canalys

Apple actually saw a 13% dip in shipments for the quarter, but remained the leader in marketshare by a significant margin, at 36.3%. Analysts believe that a shift in focus toward AirPods has been part of the slow down for the company in North America and Europe. Second place Huawei is gaining fast, too. A 113% increase in shipments put the company at 14.9% of the total market — up from 7.9 percent the year prior. Huawei continues to have a strong presence in China, and other local electronics giants Xiaomi and Oppo are expected to be strong drivers in the category moving forward.

Beyond that, the report doesn’t go into great detail with regard to what continued driving smartwatch sales as categories like smartphones sputtered along. I suspect that while consumers have been put off by an inability to meet personal activity goals, an increased interest in vital signs and other quantifiable statistics has driven some to take a closer look at such products, as they become an increasingly viable tool for day-to-day health tracking.



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Tuesday, 16 June 2020

Spike raises $8 million to make your email look like a chat app

Asynchronous chat apps like Slack have done their best to kill email, but maybe the key to chat replacing email is just making email look like chat? That’s the idea of Spike, a productivity startup that has built an email app that organizes emails into chat bubbles with an interface that encourages users to keep it short and simple.

Spike’s software began with a focus solely on re-skinning the email experience, but today they’re also launching support for collaborative notes and tasks into their interface as they look to provide a cohesive solution for productivity. The company is fitting an awful lot of functionality into one window, but they hope that streamlining these apps together can leave users spending less time tabbing through separate windows and more time getting stuff done.

“Email is a collection of your tasks, so why should it be separated from where your other tasks are?” asks CEO Dvir Ben-Aroya.

The new functionality widens the ambitions of the software but also refocuses the app on a more complete business use case. Ben-Aroya admits that the company hasn’t pushed monetization very hard in the past, instead looking to scale up its base of free users in an effort to eventually scale up inside organizations. As the app looks to bring small businesses and larger enterprises onboard, the app is keeping its free tier, but to get past limits on message history and note/task creation users are going to have to upgrade to a $7.99 per month per user plan ($5.99 per month when billed annually).

Alongside its product news, the startup also shared today that it has raised $8 million in a Series A round led by Insight Partners. Wix, NFX and Koa Labs also participated in the round. The company plans to use the cash to aggressively scale hiring and double its team this year.

“[W]e see a massive addressable market for centralized communication hubs to connect disparate messaging channels,” Insight Partners VP Daniel Aronovitz said in a statement. “The current climate and associated macro-tailwinds behind remote teamwork have only strengthened our belief that there is a sizable and growing demand for digital collaboration tools.”

The company’s platform is compatible with most email services and the app is available on Android, iOS, Mac and Windows.

Email startups are often privy to some of a user’s most sensitive data and can receive a lot of inquiries regarding privacy. As a result, Ben-Aroya believes his company is far ahead of competitors when it comes to safety. “Unlike many other available email clients, we’re never touching, manipulating, using, reusing or selling any part of the user data,” he says.

Spike has raised $16 million in funding to date.



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Apple expands Apple Card’s interest-free financing to iPad, Mac, AirPods & more

Last year, Apple introduced interest-free financing for new iPhone purchases when you pay with an Apple Card. Today, it’s expanding interest-free Apple Card monthly installments to a range of Apple products, including Mac and iPad, Apple TV, HomePod and AirPods, plus select accessories and related products. However, the financing options available will vary by product and device — and none offer a term as long as the 24-month interest-free option that’s offered for iPhone purchases made using Apple Card.

Instead, Apple says that Apple TV, HomePod and AirPods can be financed over six months with no interest.

Meanwhile, other products like Mac, iPad and related products and accessories can be paid for over 12 months without interest.

This latter group includes Mac and related products and accessories like the Pro Display XDR, Pro Stand, VESA Mount Adapter Kit for iMac Pro, Apple Afterburner Card and Leather Sleeves for MacBook Air and MacBook Pro.

Meanwhile, in addition to the iPad, you can also finance iPad accessories like the Magic Keyboard for iPad Pro, Apple Pencil, Smart Keyboard Folio for iPad Pro, Smart Keyboard for iPad and iPad Air, Smart Folios, and Covers for iPad Pro and iPad.

All Apple products purchased with Apple Card will also receive the 3% cash back in the form of Apple Card’s Daily Cash, as before. This cash can be used with Apple Pay, sent to family and friends via iMessage or put toward your Apple Card bill.

Apple had already offered interest-free financing for its iPhone through the iPhone Upgrade Program before its launch of Apple Card interest-free financing last year. But the earlier program required a 24-month installment loan from Citizens One and could still include other fees — like those on late payments, for example. Apple Card’s financing program for iPhone and now this wider range of Apple devices promises zero fees in addition to the interest-free financing and cash back, which ultimately makes it a better deal for customers.

The expansion also brings Apple closer to what some hope will be the company’s end goal: offering Apple devices and optional add-on services, like Apple Music or Apple TV+, as a packaged subscription. On that front, Apple has been said to be considering an Apple services bundle, with music, news and TV, but its music licensing deals may derail those plans and would make a full bundle of devices and services difficult to launch. In the meantime, being able to finance other Apple devices, interest-free, is a good first step.

Apple’s iPhone sales have largely held steady so far in the face of the coronavirus pandemic, but the full economic impacts on Apple’s hardware business related to the crisis may have yet to be seen. The new interest-free financing offer is an acknowledgment that, for some customers, access to Apple’s devices may have gotten out of reach.

Bloomberg had previously reported on Apple’s plans to expand its monthly installment program.



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Daily Crunch: WhatsApp launches payments

WhatsApp is adding support for in-app payments, Apple is upgrading the MacBook Pro and Mac Pro desktop and we argue about the future of startup hubs.

Here’s your Daily Crunch for June 15, 2020.

1. WhatsApp finally launches payments, starting in Brazil

After months of talks and trials, WhatsApp has finally pulled the trigger on payments. Users in Brazil will be the first to be able to send and receive money through the messaging app, using Facebook Pay.

WhatsApp says that the payments service — which currently is free for consumers to use, but comes with a 3.99% processing fee for businesses receiving payments — will work by way of a six-digit PIN or fingerprint to complete transactions.

2. Apple adds new MacBook Pro graphics option and Mac Pro SSD upgrade kit

A week before kicking off WWDC, Apple introduced a pair of upgrades to its pro-level hardware lines. Both the 16-inch MacBook Pro and the Mac Pro desktop are getting select internal upgrades, starting today.

3. 3 perspectives on the future of SF and NYC as startup hubs

Three TechCrunch writers address one of the big questions about the future: Will tech continue to centralize in hubs like San Francisco and New York City, or will remote work and all the other second-order effects lead to a more decentralized startup ecosystem? (Extra Crunch membership required.)

4. Interstellar Technologies’ privately developed MOMO-5 rocket falls short of reaching space

The company first launched a vehicle in 2017, but the launch didn’t go exactly as planned and failed to reach space. In 2019, its MOMO-3 sounding rocket did break the Karman line, though just barely, and unfortunately its MOMO-5 sounding rocket launched over the weekend did not make space, as planned.

5. Introducing The Exchange, your daily dive into the private markets

The Exchange is Alex Wilhelm’s regular dive into the financial side of the startup world, and how the public markets exert gravity (or lift) on private companies. These themes might sound familiar to Daily Crunch readers, since we’ve linked to plenty of Alex’s pieces, but now it’s an official column with an official name.

6. Tesla’s US-made Model 3 vehicles now come equipped with wireless charging and USB-C ports

Tesla Model 3 vehicles produced at its Fremont, Calif. factory will reportedly come standard with a wireless charging pad and USB-C ports, upgrades that were first spotted by Drive Tesla Canada.

7. This week’s TechCrunch podcasts

The latest full-length episode of Equity discusses Facebook’s new startup venture fund, while the Monday news roundup covers the latest problems at Quibi. Over at Original Content, we review the latest season of “Queer Eye.”

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.



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Apple expands Apple Card’s interest-free financing to iPad, Mac, AirPods & more

Last year, Apple introduced interest-free financing for new iPhone purchases when you pay with an Apple Card. Today, it’s expanding interest-free Apple Card monthly installments to a range of Apple products, including Mac and iPad, Apple TV, HomePod and AirPods, plus select accessories and related products. However, the financing options available will vary by product and device — and none offer a term as long as the 24-month interest-free option that’s offered for iPhone purchases made using Apple Card.

Instead, Apple says that Apple TV, HomePod and AirPods can be financed over six months with no interest.

Meanwhile, other products like Mac, iPad and related products and accessories can be paid for over 12 months without interest.

This latter group includes Mac and related products and accessories like the Pro Display XDR, Pro Stand, VESA Mount Adapter Kit for iMac Pro, Apple Afterburner Card and Leather Sleeves for MacBook Air and MacBook Pro.

Meanwhile, in addition to the iPad, you can also finance iPad accessories like the Magic Keyboard for iPad Pro, Apple Pencil, Smart Keyboard Folio for iPad Pro, Smart Keyboard for iPad and iPad Air, Smart Folios, and Covers for iPad Pro and iPad.

All Apple products purchased with Apple Card will also receive the 3% cash back in the form of Apple Card’s Daily Cash, as before. This cash can be used with Apple Pay, sent to family and friends via iMessage or put toward your Apple Card bill.

Apple had already offered interest-free financing for its iPhone through the iPhone Upgrade Program before its launch of Apple Card interest-free financing last year. But the earlier program required a 24-month installment loan from Citizens One and could still include other fees — like those on late payments, for example. Apple Card’s financing program for iPhone and now this wider range of Apple devices promises zero fees in addition to the interest-free financing and cash back, which ultimately makes it a better deal for customers.

The expansion also brings Apple closer to what some hope will be the company’s end goal: offering Apple devices and optional add-on services, like Apple Music or Apple TV+, as a packaged subscription. On that front, Apple has been said to be considering an Apple services bundle, with music, news and TV, but its music licensing deals may derail those plans and would make a full bundle of devices and services difficult to launch. In the meantime, being able to finance other Apple devices, interest-free, is a good first step.

Apple’s iPhone sales have largely held steady so far in the face of the coronavirus pandemic, but the full economic impacts on Apple’s hardware business related to the crisis may have yet to be seen. The new interest-free financing offer is an acknowledgment that, for some customers, access to Apple’s devices may have gotten out of reach.

Bloomberg had previously reported on Apple’s plans to expand its monthly installment program.



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